Formed in 1992, ARC has over two decades of experience to its name so you know you are in good hands. Every business has unique expectations from their IT systems so we personalise our Support Plans to exactly match your requirements. Be it first, second, or third line, remote or on-site support, we create a support profile to suit your business.
Our employees are the key to our success and we are proud to say that our team always delivers on technical proficiency, customer care and dedication. We are BSI ISO 9001 certificated and are currently working towards ISO 27001.
- Delivering IT support and solutions to suit our clients individual requirements
- We always aim to build long term relationships with our clients
- 20 years of experience and knowledge within the IT sector
- Supporting SMEs with 5 - 300 users across all business sectors
- Reliable and cost-effective IT solutions to suit your IT budget
- BSI ISO 9001 Certified
- Delivering on our promise every time...
WHY CHOOSE ARC ?
We provide IT Support Plans to businesses who require IT support. Our IT Support Plans are cost-effective and flexible so whether your business has 5 or 300 users or requires a fully outsourced in-house IT helpdesk we will match a Support Plan perfect for you. Our ethos is to maintain your IT systems to the highest standard ensuring your network is always available and performing for you. Aside from IT Support we also provide; proactive 24/7/365 monitoring, consultancy and project
management, business broadband & MPLS connectivity, telecommunications & voice, managed backups, continuity and disaster recovery planning and delivery; plus much more... Our goal is to become a single point of contact for all your IT support, voice services and IT procurement resulting in a hassle-free cost-effective way of you managing your IT. This frees you to focus on operating your business whilst leaving your IT systems in the care of an experienced team.
WHO WE ARE
Founded in 1992 by the current Managing Director James Clayden, ARC was setup to offer peripheral and computer support to SME's. In the early days ARC was based in Chelmsford Essex with 5 engineers and slowly the company started to grow. In 2001 James was joined by Matthew Clayden, David Clayden and Steven Holloway in a management buyout of the remaining partners. With Matthew's background of Cisco and networking experience, David's vast experience and knowledgeable background of the IT industry and Steven's executive IT sales background this set the course for the business to explore and expand further. In today's fast moving technology world it is unthinkable for IT systems to be unavailable. With this in mind our primary focus is to always strive to develop and improve our service. With today's proactive tools like text and email alerts, remote helpdesk and smart phone apps these modern technologies enable us to keep your systems working 24/7/365.
In July 2011 we moved our head-office to Basildon Essex to a purpose built 10,000 sqft office. It is here we share our office with our ISP partner ChunkyChips and in the summer of 2012 we will share a Tier 2 datacenter facility which is currently undergoing construction. The new in-house datacenter will enable us to expand further into Cloud Services, Application and Co-Lo hosting together with the ability to offer even faster and cheaper comms. The new datacenter is only one of many reasons why we believe our thinking outside the box approach differentiates us from our competitors. We have witnessed the changing face of IT over our years in business and as we are passionate about IT we are always looking forward to embracing the new technologies on the horizon. ARC today employees over 30 staff which makes us the perfect IT partner for businesses of 5 - 300 users located in and around London and the South East of England.
- International Architects, London
"We have dealt with ARC (UK) Systems Ltd since 1997, during which time they have provided excellent IT support services in the areas of hardware support, on-site engineers, network management, business continuity planning & remote hosting.
Their work has been a major factor in the development of our network, helping it become the mission critical 10 site Global network that it is today. I can confidently recommend ARC (UK) Systems Ltd as a solid and reliable supplier, and experts in their field".
- Solicitors, Chelmsford
"We initially contacted ARC with a view to replacing our old telephone system. They were very competitive in their pricing and subsequently installed a new 100 user Avaya phone system for us approximately 3 years ago. The service and support we received from post installation led to ARC providing services in other areas of our business and now, as well as supporting our phone system, they also provide us with a disaster recovery service for our server network which they actively monitor.
ARC have proved to be friendly, knowledgeable and a pleasure to deal with and we would have no problem recommending them."
- Leading UK Aluminium Foundry, Essex
"We have been using ARC for IT support and maintenance, system monitoring and online backups. They have always proved responsive and expert in their services and advice. I know from experience that their backup solutions work in the real world.
From simple file recovery to complete server restore, having ARC's services in place has enabled our business to move forward with confidence."
- Independent Property Consultants, Essex
"ARC provide us with an integrated service for all our IS requirements, including system design, build & support, broadband, online backup and more recently, digital telephony. Their service meets our business needs through innovative IS solutions and reliable support, designed to keep our systems fully operational. For this reason, we rely on the continuing relationship, which allows us to focus on our business."
- National Environmental, Waste and Fuel Management Company
"I joined the company in November 2008 and inherited ARC as a provider for our IT Services. Despite being located in the North of England office, 200 miles from ARC, the working relationship with ARC has grown and I totally believe and trust in their service level. They provide total commitment to supporting our network infrastructure as well as our day to day IT Services and I have found their attitude to be first class. I would recommend them without hesitation."
- Water and Treatment UK Provider
"We appointed ARC in February 2007 and since then they have taken over the management of our systems very smoothly and competently and are providing a friendly, professional support service to our users. They have also helped us to formulate a technical development plan and have already implemented several steps of that plan to good effect. We look forward to working with ARC on many IT business projects in the future."
- International Architects, London