Support

Full IT Support
  • Unlimited support
  • Dedicated Account Manager
  • All parts and labour included
  • ARC ServerProtect 24/7/365
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Standby Support
  • Unlimited Support
  • Dedicated Account Manager
  • Hassle-free support 
  • ARC ServerProtect 24/7/365
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Fully Outsourced IT
  • Virtual IT Department
  • Unlimited support
  • Dedicated Account Manager
  • ARCProtect 24/7/365
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Support for IT Managers
  • Extension of Internal IT
  • Unlimited support
  • Dedicated Account Manager
  • ARC ServerProtect 24/7/365
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  • ARC customers are happy customers.
  • ARC are committed to exceeding expectations!
  • ARC are so proactive and reliable, they make the impossible possible.
Full IT Support

Our most popular support package providing everything your business needs to maintain an efficient IT infrastructure. This package provides unlimited remote and on site response including all serviceable parts and labour at a fixed fee, ensuring that your IT systems work for the business and your budgets kept under control.

With response times from instant to within 8 hours, Pro-active network monitoring and cover up to 24/7/365 at ARC we can provide you with peace of mind at a price to suit your business.

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Standby Support

Our Standby support gives peace of mind that an experienced Engineer will be available to support you in time of need. Support can be provided on an ad-hoc basis at a competitive hourly rate or on a fixed fee agreement with unlimited remote and on site with guaranteed response times and all labour inclusive (replacement parts not included).

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Fully Outsourced IT

If your business requires a dedicated on-site support Engineer without the HR overhead, training costs or holiday & sickness cover then look no further as ARC can help. We can provide dedicated on-site resource from one day per month to full-time 52 weeks of the year – let ARC worry about the rest.

Coupled with our dedicated Account Managers, who will advise the best and most cost effective IT solutions for your individual requirements, you’re guaranteed to get the best from your IT investment.

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Support for IT Managers

Do you want to bolster your existing IT team, be it to provide access to additional manpower, technical knowledge, holiday & sickness cover or project delivery? ARC can provide an extension to your in-house expertise, providing access to our experienced engineers and consultants to assist with your existing infrastructure, and help with planning for the future.


From Helpdesk support to project consultancy, design and delivery an IT Manager Support contract guarantees access to over 20 years of IT expertise from the ARC team.

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WHY SHOULD MY BUSINESS CONSIDER
AN IT SUPPORT PLAN WITH ARC?

Why ARC?

At ARC we understand that no two businesses are the same. For that reason we are proud to offer a bespoke support service, tailored to meet your individual business needs. Working with businesses to increase the efficiency and value of their IT systems is important to us, but we also value each and every one of our clients and understand the importance of an honest and reliable business relationship.

With over 23 years in the IT services industry, we are expertly qualified to provide the IT solutions that are right for you and build a successful business relationship with you and your team.

A Helping Hand?

At ARC all of our tailored IT support packages will guarantee you access to a dedicated account manager and technical consultant who are on call to help you with your day to day requirements. In addition our account review policy provides a minimum of four annual visits with a primary focus on evaluating the performance of our team and your network infrastructure.

We will assist with forward planning of your IT requirements from both a physical and budgetary resource requirement, minimising any negative impact on your business providing a road map of where you are today, where you need to be in the future and giving a helping hand to arrive at your final destination.

A Virtual IT Department

If your business requires a fully outsourced or virtual IT department then we have the resource and experience to deploy one. To avoid the expense and overhead of employing IT staff you can access the vast range of knowledge offered by our expert engineers. There are many advantages to a fully outsourced model such as running lower IT costs, industry certified engineers offering knowledge and experience as well as holiday and sickness covered.

Our maintenance plans are very simple to follow and allow you to have as little or as much specialist assistance as you require, depending on your IT knowledge and the size of your business. 

Our maintenance plans are very simple to follow and allow you to have as little or as much specialist assistance as you require, depending on your IT knowledge and the size of your business. 

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