Support

Full IT Support
  • Unlimited support
  • Dedicated Account Manager
  • All parts and labour included
  • ARC ServerProtect 24/7/365
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Standby Support
  • Unlimited Support
  • Dedicated Account Manager
  • Hassle-free support 
  • ARC ServerProtect 24/7/365
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Fully Outsourced IT
  • Virtual IT Department
  • Unlimited support
  • Dedicated Account Manager
  • ARCProtect 24/7/365
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Support for IT Managers
  • Extension of Internal IT
  • Unlimited support
  • Dedicated Account Manager
  • ARC ServerProtect 24/7/365
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  • ARC customers are happy customers.
  • ARC are committed to exceeding expectations!
  • ARC are so proactive and reliable, they make the impossible possible.
Full IT Support

ARC’s most popular support package provides all the requirements needed to support your IT infrastructure. With a fixed fee on support which includes unlimited calls, all labour and parts to ensure there are no hidden costs, we take care of all aspects of the system from PC’s to Servers.

With a range of SLA’s from instant to 8 hours response our dedicated account managers will tailor the correct support package that meet your business needs and budget. Our expert account managers are continually trained on the latest technologies and services to provide the best solution and value on your IT investment.

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Standby Support

Our standby support provides support for your IT infrastructure all remote, onsite and labour is included. With a fixed fee on support plans you can budget your IT spend in line with your business needs.

With a range of SLA’s all the way to instant response our dedicated account managers will tailor the correct support package to meet your needs. Our expert account managers are continually trained on the latest technologies and services to provide the best value on your IT investment.

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Fully Outsourced IT

For businesses that don’t require the overhead of internal IT support ARC offer to manage your IT systems from a technical and proactive approach. Our dedicated account managers can advise on the best and most cost-effective solutions to move your IT systems forward to get the best out of your investment in IT.

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Support for IT Managers

We understand that IT is an ever changing industry and to be an expert in all areas of IT is near impossible. Therefore we offer support as an extension to your existing IT team allowing you to pull on the resources of our expert qualified engineer and improve the efficiency of your IT team.

Whether it be advice for the best approach to a solution or configuration of specific hardware or software ARC’s team of certified engineers are always on hand to help.

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WHY SHOULD MY BUSINESS CONSIDER
AN IT SUPPORT PLAN WITH ARC?

Why ARC?

ARC have over 23 years in the IT services industry, our expert engineers and wealth of experience mean that we provide the solutions that are right for your business.

At ARC we understand that no two businesses are the same, for that reason we tailor our support services to meet your business needs whilst building a successfully relationship to help your business grow.

A Helping Hand?

If your business already has an IT department but requires that extra help, support and friendly advice then ARC are on hand to assist. With a dedicated account manager and technical consultant we can build a relationship to become part of the team.

Our packages are tailor made to cater for your requirements whether they’re for support, consultancy, procurement or just plain simple advice.

A Virtual IT Department

If your business requires a fully outsourced or virtual IT department then we have the resource and experience to deploy one. To avoid the expense and overhead of employing IT staff you can access the vast range of knowledge offered by our expert engineers. There are many advantages to a fully outsourced model such as running lower IT costs, industry certified engineers offering knowledge and experience as well as holiday and sickness covered.

Our maintenance plans are very simple to follow and allow you to have as little or as much specialist assistance as you require, depending on your IT knowledge and the size of your business. 

Our maintenance plans are very simple to follow and allow you to have as little or as much specialist assistance as you require, depending on your IT knowledge and the size of your business. 

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