Support

Full IT Support
  • Unlimited support
  • Dedicated Account Manager
  • All parts and labour included
  • ARC ServerProtect 24/7/365
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Standby Support
  • Unlimited Support
  • Dedicated Account Manager
  • Hassle-free support 
  • ARC ServerProtect 24/7/365
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Fully Outsourced IT
  • Virtual IT Department
  • Unlimited support
  • Dedicated Account Manager
  • ARCProtect 24/7/365
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Support for IT Managers
  • Extension of Internal IT
  • Unlimited support
  • Dedicated Account Manager
  • ARC ServerProtect 24/7/365
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  • ARC customers are happy customers.
  • ARC are committed to exceeding expectations!
  • ARC are so proactive and reliable, they make the impossible possible.
Full IT Support

ARC’s most popular support package provides everything your business will need to maintain an efficient IT infrastructure. This convenient support package is offered at a fixed fee and includes unlimited calls to our team, all labour and parts included and an assurance that we will take care of all aspects of your IT system, from PC’s to Servers.

Arc offer a range of SLA’s, from instant to 8 hours response. Whatever your requirements, our dedicated account managers will tailor the correct support package for you and ensure we work within your needs and budget. Our expert account managers are continually trained on the latest technologies and services in order to provide the best solution and value on your IT investment.

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Standby Support

Our standby support ensures that your IT infrastructure is expertly maintained. This package includes all remote and onsite assistance as well as labour and we are also able to offer a fixed fee on this support plan meaning you can budget your IT spend in line with your business needs.

We offer a range of SLA’s, including our instant response assistance. Our dedicated account managers will tailor the correct support package to meet your needs and our expert account managers will ensure that they provide the best value on your IT investment.

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Fully Outsourced IT

If your business doesn’t require the overhead of internal IT support, ARC are still able to help. We will manage your IT systems with a technical and proactive approach and ensure you get the most from your IT solutions package.

Our dedicated account managers will advise you on the best and most cost-effective IT solutions and help you to move your systems forward to get the best out of your investment in IT.

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Support for IT Managers

We understand that IT is an ever changing industry and to be an expert in all areas of IT is near impossible. Therefore we offer support as an extension to your existing IT team, allowing you to pull on the resources of our expert qualified engineer and improve the efficiency of your IT team.

Whether it be advice on the best approach to a solution or configuration of specific hardware or software, ARC’s team of certified engineers are always on hand to help.

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WHY SHOULD MY BUSINESS CONSIDER
AN IT SUPPORT PLAN WITH ARC?

Why ARC?

At ARC we understand that no two businesses are the same. For that reason we are proud to offer a bespoke support service, tailored to meet your individual business needs. Working with businesses to increase the efficiency and value of their IT systems is important to us, but we also value each and every one of our clients and understand the importance of an honest and reliable business relationship.

With over 23 years in the IT services industry, we are expertly qualified to provide the IT solutions that are right for you and build a successful business relationship with you and your team.

A Helping Hand?

If your business already has an IT department but requires a little extra assistance, knowledge, support or advice then ARC is on hand to assist. With your own dedicated account manager and technical consultant we can build a valuable relationship with your IT department and offer you a first-rate service, maximising your IT systems and your investment.

Our packages are tailor made to cater for your requirements whether they’re for support, consultancy, procurement or just advice.

A Virtual IT Department

If your business requires a fully outsourced or virtual IT department then we have the resource and experience to deploy one. To avoid the expense and overhead of employing IT staff you can access the vast range of knowledge offered by our expert engineers. There are many advantages to a fully outsourced model such as running lower IT costs, industry certified engineers offering knowledge and experience as well as holiday and sickness covered.

Our maintenance plans are very simple to follow and allow you to have as little or as much specialist assistance as you require, depending on your IT knowledge and the size of your business. 

Our maintenance plans are very simple to follow and allow you to have as little or as much specialist assistance as you require, depending on your IT knowledge and the size of your business. 

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