Our IT Support Plans are designed to suit your IT budget and business requirements. With service levels ranging from traditional 8 hr response/16 hour fix to 24/7/365 an IT support plan guarantees you unlimited access to our 1st, 2nd and 3rd engineers both on-site and our in-house helpdesk.

Your IT support plan guarantees you unlimited access to our in-house helpdesk and on-site 1st, 2nd and 3rd line support engineers all overseen by your dedicated account manager. In the event your equipment can not be fixed remotely or on-site then we will replace the faulty equipment with a loan whilst your equipment is fixed.

Why should my business consider an IT Support plan with ARC?

  • If your business is a startup, small, medium or enterprise business and requires an IT helpdesk then our fixed cost IT support plans are perfect for you. A support plan means you can call on an experienced helpdesk team anytime. With unlimited access to our remote and on-site engineers we make your IT partner. Our support plans are good value for money and offer you a fixed fee with no hidden charges so you can budget for your IT support with peace of mind.
  • If your business already has an IT department but requires that extra help and support then we are on hand to assist. By offering you access to a dedicated project manager and support engineer we build on our relationship to become part of your team. Our packages are tailor made to cater for your requirements whether they are for support, consultancy, IT procurement or just plan simple advice.
  • If your business requires a fully outsourced or virtual IT department then we have the resource and experience to deploy one. If your business prefers not to have the expense or overhead of employing IT staff then we can offer dedicated on-site support engineers. There are many advantages to a fully outsourced IT model such as lower IT running costs, skilled personnel offering a wealth of knowledge and experience, call escalation and holiday and sickness included.
  • Full Support Agreement

    • One fixed budgetary fee
    • Remote and on-site support
    • Hassle-free support
    • On-Protection 24/7/365
    • Dedicated account manager
    • Loan equipment included
    • All parts & labour covered
      - No additional hidden charges
  • Standby Support

    • One fixed budgetary fee
    • Remote and on-site support
    • Hassle-free support
    • On-Protection 24/7/365
    • Dedicated account manager
    • Loan equipment included
    • Labour included
  • Full Outsourced IT

    • Designed for IT managers requiring additional support
    • One fixed budgetary fee
    • On-site engineer assigned
    • On Protection 24-7-365
    • Holiday and sick cover
    • Dedicated account manager
    • Loan equipment included
Our maintenance plans are very simple to follow and allow you to have as little or as much specialist assistance as you require, depending on your IT knowledge and the size of your business.

  • HEAD OFFICE
  • Unit 9
    Carnival Business Park
    Basildon
    Essex
    SS14 3WN

  • T: 01268 288 100
  • LONDON OFFICE
  • 50 Theobalds Road
    Holborn
    London
    WC1X 8NW

  • T: 0207 430 9222