ARC UC solutions help you provide consistent communications services to all your employees in their workspaces, whether they are at your head office, at branch offices, working remotely, or are mobile.
Unified communications (UC) are core to any business. Inefficient voice and data communications can slow down business processes, inhibit productivity and business agility, and drive customers away because of missed deadlines or delivery dates. This can result in lost revenue opportunities by affecting your capacity to react quickly.
Our IP Telephony systems and VOIP call packages help businesses converge their voice and data communications to maximum efficiency at a low cost.
ARC partners with AVAYA and Cisco to offer SME's comprehensive UC solutions which are feature rich but with an affordable price tag.
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With voice and data systems convergence more and more at the forefront of IT decision makers, ARC have chosen to partner with AVAYA and offer the IP Office range.
Every small and medium size business needs ways to reduce costs and improve the way it operates. Like every business you're looking to keep all your customers, add new ones and grow at the pace that's right for you.
Over 1 million businesses rely on Avaya solutions like the Avaya IP office - the award-winning business communications system that gives growing companies an "all-in-one" solution for telephony, messaging, networking, conferencing, customer management and much more.
Growing businesses know they can rely on Avaya for big-business capabilities at small business prices
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Key Benefits:
- Voice Mail
- VOIP Integrated
- Digital Handsets
- Computer Telephone Integration
- Automatic Call Distribution
- Least Cost Routing
- IP Telephony
- Unified Messaging
- Call Recording
- Customer Relationship Management (CRM)
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IP Office: Three Key things to know:
- What is it?
A solution for voice and data communications, messaging and customer management. Uses IP technology to deliver more functionality at a lower cost. Get all-in-one capabilities. - How can I use Avaya IP Office in my Business?
To connect with colleagues and customers, simplify access to information, keep remote workers in touch. To save money through conferencing, networking, time call management, Voice over IP and more... - What are my choices?
Does your business have one location? Multiple locations? Are you a branch office of a larger organisation? A home office? With IP Office you can chose from a range of models and add capacity, applications and phones as you need them. Whether you have 2 employees, 200 or more IP Office is the right choice.
Avaya IP Office
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Communicate effectively by reaching the right resource the first time. Now your small business can deploy an affordable, easy-to-manage communications system with Cisco Unified Communications 500 Series for Small Business. The series supports:
- From 8 to 104 users in flexible deployment models based on your needs
- A wide array of IP phone models
- Public switched telephone network (PSTN) interfaces
- Internet connectivity with security services
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Unify Your Network. Unify Your Communications
The Cisco Smart Business Communications System (SBCS) is designed to "unify" or bring together, your phones and computers so you can deliver the following capabilities to your employees - wherever they are:- Communications: integrated voice, data, and video
- Messaging: voicemail, email, instant messaging
- Basic call centre capability
- Audio conferencing and video calling
- Integration with business applications such as Microsoft Office, customer relationship management, and third-party applications
- Presence: see others' status and how to best reach them, via IP phone or a desktop client
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SBCS supports all of this on the same end to end network:
- Call Handling
- Voicemail
- Automated attendant
- Wired and wireless phones
- Integrated email fax video calling
- Basic call centre capabilities
- Network security
- Remote access
- Switching
- Wireless
- Remote teleworker support
- Integrated business productivity applications
