5 Reasons Why Outsourcing IT Support is Essential for Your Business
In the rapidly evolving digital landscape, the strategic move of Outsourcing IT Support has become increasingly popular among businesses worldwide. As remote work becomes the norm, the demand for reliable and efficient IT infrastructure has skyrocketed. This has placed immense pressure on businesses to maintain a high-quality IT support team that can respond promptly to any issues that arise.
The surge in remote work has also heightened the risk of cyber attacks, as not all home internet connections are as secure as those managed by corporate businesses. This makes it crucial to have an expert team on standby to address any issues that may arise.
This is particularly relevant if your business operates entirely online, catering to a digital market. This article will shed light on the key advantages of outsourcing IT support, a move that can significantly enhance your business’s productivity.
Outsourcing IT support can offer several benefits for businesses, including cost savings, consistency, prevention, higher productivity, and access to wider experience. The reasons to outsource your IT support are:
- Cost reduction: Outsourcing IT support can save you money on the cost of hiring and training in-house IT staff.
- Consistency: It can provide you with a consistent level of support, 24/7.
- Prevention: Security breaches can be prevented along with other IT problems.
- Higher productivity: Your business’s productivity can be improved by freeing up your employees to focus on their core tasks.
- Access to wider experience: Outsourced IT gives you access to the expertise of a team of experienced IT support professionals.
Once an external agency provides your IT support, you no longer need to worry about the increased costs associated with employing more IT support staff as your business grows. Instead, you will need to account for a monthly fee within your budget for professional services from an IT support company.
An in-house IT manager will cost roughly £30-40K, whereas you may pay as little as £800 depending on the level of services required.
Depending on the size of your business, a wide range of specific support packages may be available for a discounted price.
Statistics show that almost 90% of people prefer to speak to a live person rather than an online chat or a bot simply answering frequently asked questions. If you only have one dedicated IT customer service assistant, it will be impossible for them to answer every incoming call.
Outsourcing your IT support system will significantly improve your business continuity. A consistent flow of support will be on hand to ensure customers and employees alike can access every available digital IT service.
Prevention is always better than cure. Unfortunately, more often than not, in-house IT teams are reactive rather than proactive as they do not possess the resources to monitor your online network 24/7, actively seeking out potential threats.
By using a well-established, award-winning IT support company, they will be able to install particular software such as Anti-Virus protection, server monitoring and more to help prevent security breaches. In time, this software will identify and fix issues before they become part of a bigger problem, ultimately saving precious hours from your workday.
The knowledge provided by a highly experienced external IT support team is priceless. Not only will they help increase the security of your online resources, but they will also constantly provide interesting insights as to how you can upgrade your current IT infrastructure. Part of their role is to stay up to date with the latest products and stay on the lookout for cutting edge technologies that could increase the speed and productivity of your business.
This may include providing cloud solutions. The cloud system operates by allowing users to access all features and files used by your workplace from any device in locations around the world. This removes the requirement for large amounts of storage on individual devices and offers a secure method for employees to access every possible document needed at all times.
Additionally, cloud computing can offer a multitude of opportunities for employees to collaborate. For example, Dropbox allows users to share photos and videos whilst maintaining a high-quality standard in real-time. This is highly beneficial for graphic design and editing companies, as sharing large size photo files can sometimes be rather time consuming.
Wider Experience Access
An outsourced IT company will have experience with a wide variety of businesses spanning various industries. They help multiple clients solve a range of problems. This means that they may be able to offer your business a viewpoint that your industry does not typically work from. This innovative approach will give you access to experiences beyond your capabilities as your outsourced IT team will bring new ideas and solutions at every turn. There are far more benefits than we have listed here today. Check out our full list of IT support services to find out how we can help your business today.
What are the benefits of outsourcing IT support?
1. Cost reduction: By partnering with Arc Systems for IT support, you can eliminate the need to hire and train in-house IT staff. This leads to cost savings compared to the expenses associated with maintaining an internal IT team as your business grows.
2. Consistency: Arc Systems ensures a consistent flow of reliable IT support, providing your customers and employees with access to prompt assistance whenever they need it. This helps improve business continuity and enhances overall customer satisfaction.
3. Prevention services: Our experienced IT support team at Arc Systems takes a proactive approach to protect your business. We continuously monitor your online network, install cutting-edge security software, and actively identify potential threats. This helps prevent security breaches and resolves issues before they escalate into larger problems, saving you valuable time and resources.
4. Higher productivity: When you outsource IT support to Arc Systems, you gain access to our team’s extensive knowledge and experience. We not only enhance the security of your online resources but also provide valuable insights on upgrading your IT infrastructure. Our experts stay up-to-date with the latest technologies and products, ensuring that your business operates at optimal speed and productivity. Additionally, our cloud solutions offer secure access to workplace features and files from any device, enabling seamless collaboration and efficient document sharing.
5. Access to wider experience: Arc Systems has a diverse portfolio of clients across various industries. By partnering with us, you benefit from our broad experience and innovative approaches. We offer fresh viewpoints and solutions that may not be typical within your industry, helping your business stay ahead of the curve.
What are the risks of outsourcing IT support?
While considering outsourcing your IT support to Arc Systems offers numerous benefits, it’s important to be aware of potential risks:
1. Data security concerns: When entrusting your IT support to an external provider, such as Arc Systems, there may be concerns about data security. However, rest assured that we prioritise data protection and employ robust security measures. We strictly adhere to relevant regulations and industry best practices to safeguard your sensitive information.
2. Dependence on a third party: By outsourcing IT support to Arc Systems, you rely on our team to handle your IT operations. While we strive for excellence in availability, response times, and service quality, occasional issues may arise. It’s crucial to have open communication channels and set clear expectations to ensure smooth collaboration and address any concerns promptly.
3. Communication challenges: Working with an outsourced IT support team, like Arc Systems, may introduce communication challenges, particularly if there are language or cultural differences. However, we prioritise effective communication and work closely with our clients to establish clear channels and foster understanding.
4. Loss of control: Outsourcing IT support means relinquishing some control over your IT systems and processes. However, at Arc Systems, we prioritise collaboration and transparency. We work closely with you to understand your business needs and goals, ensuring that our services align with your requirements.
5. Compatibility and integration: Integrating outsourced IT support services seamlessly into your existing IT infrastructure can pose challenges. However, our team at Arc Systems has the expertise to ensure compatibility and effective integration. We work diligently to understand your specific needs and tailor our solutions accordingly.
How do I choose the right IT outsourcing provider?
When choosing the ideal IT outsourcing provider, consider the following factors, keeping Arc Systems in mind:
1. Expertise and experience: Arc Systems has a proven track record in delivering top-notch IT services. We have extensive experience working with clients across various industries. Our team possesses the technical expertise and certifications necessary to meet your specific requirements.
By considering these factors and evaluating how Arc Systems aligns with your specific requirements, you can confidently choose the right IT outsourcing provider for your business.