With over 30 years in the IT services industry supporting businesses across Essex, we have established ourselves as the partner of choice for businesses across Grays.
Arc Systems provide a host of cloud and IT services to customers throughout Grays. IT support makes up a big part of what we do and we pride ourselves on offering a high-end service for our customers in Grays and the rest of Essex.
In-house IT support can be expensive, especially for new businesses. That’s why we provide bespoke IT support services, tailored to the needs of your business and budget.
Our flexible IT support services are ideal for any business that required fast, reliable and cost effective support. Bolster your existing IT teams by having access to additional manpower, technical knowledge, project delivery and holiday and sickness cover. We act as an extension to your in-house expertise, providing access to experienced engineers and consultants ho assist you with your existing infrastructure and can help plan for the future.
We offer a range of IT support services that include full IT support, standby support and fully outsourced IT support. In addition to this, we also provide an IT support service for managers. No matter what type of set up your business uses, we can provide support that you can rely on when you need it most.
Arc Systems was incorporated in 1992 and has since established itself as an experienced and respected IT Managed Service Provider, offering cost-effective solutions to its customers in the areas of IT support, cyber security, managed backup, cloud services and internet connectivity.
We continually strive to provide the highest level of service to each of its customers by offering a personal range of in-house expertise, tailored to each business’ specific needs.
With over 300 clients, Arc understands the importance of building strong customer relationships and ensuring that each business’ IT expectations are met. In doing so, we are able to retain our clients and continue to offer an invaluable service year on year.
For more information on how Arc Systems handle IT Support queries for our customers in Grays, read our blog on ‘An inside look on how Arc Systems are providing IT Support in Essex’.
Our Full IT Support package provides access to everything your business needs to maintain an efficient IT infrastructure. This package provides unlimited remote and on-site response and includes all serviceable parts and labour at a fixed fee. This will ensure that your IT systems work for the business and your budget is kept under control.
Our Standby Support Service is ideal for businesses that don’t anticipate a need for regular IT support. Our on demand service means you benefit from both remote and on-site IT support as and when you need it, for a fixed fee.
Main stream IT generally sits on a Microsoft platform and it is essential therefore that you are supported by a Microsoft accredited partner. As a Microsoft Gold partner, specialising in small and mid-market, we have the ear and support of Microsoft, ensuring you gain access to the highest levels of support.
At Arc, we are audited and our quality management processes approved by British Standards. We are an ISO 9001 quality approved managed service provider which ensures that our customers are receiving a consistent and high level of service across the board.
You and your business can be assured that you are in safe hands when you entrust your support to Arc Systems.
We already partner with a number of companies across Grays our 30 years worth of experience means e are equipped to deal with any IT challenges and provide reliable solutions.
Our SLAs range from instant response to eight hours. We provide your business with a dedicated business manager who understands your requirements and provides a bespoke service that fits your budget.
At Arc our employees are the key to our success. Our team works with technical proficiency, the highest level of customer care and an unrivalled dedication. From our Engineers and Consultants who are accredited in the key areas of IT to our Admin Team & Support Staff without whom we wouldn’t function. As experienced professionals, we have spent the majority of their careers working within the IT sector and understand the importance of an effective IT system for any business.
Arc Systems have been solving some of the most complex IT issues to businesses in Grays for over 30-years. From cybersecurity to cloud solutions, Arc Systems do more than just ‘fixing PC’s’. We offer support to streamline your business IT making it more cost-effective as well as having extensive knowledge of the latest cybersecurity testing and prevention solutions.
Arc Systems provide full transparency. Before entering into an agreement with us, we explain everything in plain language so you know exactly what you are getting.
to help ensure you know the service you will receive.
Arc Systems believes that contracts should be transparent. Before any of our clients enter into a contract with us, we explain everything in plain language so they know exactly what they are signing up to. Our IT support contracts are very easy to understand because the simplest IT solutions are usually the best.
With simple contracts where everything is clearly explained, we explain to you what you can expect from us in terms of IT Services, system monitoring and response times.
If you run a business in Grays and are looking for reliable and professional IT support then we’re here to help. We work with businesses of all sizes, providing them with a service they know they can rely on.
Use the form to get in touch now and we’ll be happy to provide more information about how our service works and the benefits it can provide your business.