IT Support in Harwich

How Arc Systems Can Help

Arc Systems provide a host of cloud and IT services to customers throughout Harwich. IT support makes up a big part of what we do and we pride ourselves on offering a high-end service for our customers in Harwich and the rest of Essex.

In-house IT support can be expensive, especially for new businesses. That’s why we provide bespoke IT support services tailored to the needs of your business and budget.

Responsive IT support with Arc

We provide a comprehensive suite of IT support solutions:

Our Full IT Support package gives you access to everything your business needs to maintain an efficient IT infrastructure. 

• Unlimited remote and on-site response
• All-inclusive serviceable parts and labour at a fixed rate
• Full support of Microsoft Windows, Microsoft 365 and Office applications
• 1st, 2nd and 3rd line support engineers for all levels of expertise
• Proactive Remote Monitoring and Management (RMM) for each server and user device covered
• Windows Update scheduling and management
• Liaison with all third-party technology providers
• Loan equipment if the repair estimate is more than 24 hours
• IT Discovery – Full initial audit of your IT network
• IT Hardware and system asset register
• Technical Account Manager consultancy and strategy roadmap

Bolster your existing IT teams by having access to additional manpower, technical knowledge, project delivery and holiday and sickness cover. We act as an extension to your in-house expertise, providing access to experienced engineers and consultants who assist you with your existing infrastructure and can help plan for the future.

Microsoft Accredited Partner

Mainstream IT generally sits on a Microsoft platform and it is essential therefore that you are supported by a Microsoft accredited partner. As a Microsoft Gold Partner, specialising in small and mid-market, we have the ear and support of Microsoft, ensuring you gain access to the highest levels of support.

At Arc, we are audited and our quality management processes approved by British Standards. We are an ISO 9001 quality approved managed service provider which ensures that our customers are receiving a consistent and high level of service across the board.

You and your business can be assured that you are in safe hands when you entrust your support to Arc Systems.

IT Support for Local Business

We already partner with many companies across Harwich our 30 years worth of experience means e are equipped to deal with any IT challenges and provide reliable solutions.

Our SLAs range from instant response to eight hours. We provide your business with a dedicated business manager who understands your requirements and provides a bespoke service that fits your budget.

Our team

At Arc, our employees are the key to our success. Our team works with technical proficiency, the highest level of customer care and unrivalled dedication. From our Engineers and Consultants who are accredited in the key areas of IT to our Admin Team & Support Staff without whom we wouldn’t function. As experienced professionals, we have spent the majority of our careers working within the IT sector and understand the importance of an effective IT system for any business.

Simple Contracts

Arc Systems provide full transparency. Before you join us we explain everything in plain language so you know exactly what you are getting.

to help ensure you know the service you will receive.

Arc Systems believes that contracts should be transparent. Before any of our clients enter into a contract with us, we explain everything in plain language so they know exactly what they are signing up to. Our IT support contracts are very easy to understand because the simplest IT solutions are usually the best.

With simple contracts where everything is clearly explained, we explain to you what you can expect from us in terms of IT Services, system monitoring and response times.

How To Get In Touch

If you run a business in Harwich and are looking for reliable and professional IT support then we’re here to help. We work with businesses of all sizes, providing them with a service they know they can rely on.

Use the form to get in touch now and we’ll be happy to provide more information about how our service works and the benefits it can provide your business.