Arc Systems are based in Basildon and subsequently provide many of the local businesses in the area with IT Support and general IT Services. Our reputation is second-to-none and we have continued to maintain solid and professional working relationships with our customers across Essex and the rest of the UK.
With over 30 years in the IT industry working with businesses across Essex, we are expertly qualified to support your systems and build a successful business relationship with you and your team in Rayleigh.
Arc Systems provide a comprehensive range of cloud and IT services to customers throughout Rayleigh. IT support makes up a big part of what we do and we pride ourselves on offering a high-end service for our customers in Rayleigh and the rest of Essex.
IT support is often a big expenditure for businesses and having your own internal IT department is not always affordable, especially for new businesses. Our range of IT support services provide the perfect solution. Read below for more details.
Our IT Support service is incredibly flexible and can be used for almost any type of business that needs fast and reliable IT Services. All our services come with a dedicated account manager, which means there’s no confusion about who to contact when you need assistance.
We provide a comprehensive range of IT support services, including full IT support, standby support and fully outsourced IT support. Furthermore, we also provide IT support for service managers. We provide the support that you can rely on when you need it most.
Our standby support service is excellent for businesses that don’t anticipate a need for regular IT support. Working on a fixed fee enables you to benefit from both remote and on-site IT support as and when you need it.
For more information on how Arc Systems handle IT Support queries for our customers in Rayleigh, read our blog on ‘An inside look on how Arc Systems are providing IT Support in Essex’.
Our Full IT Support package provides access to everything your business needs to maintain an efficient IT infrastructure. This package provides unlimited remote and on-site response and includes all serviceable parts and labour at a fixed fee. This will ensure that your IT systems work for the business and your budget is kept under control.
Mainstream IT generally sits on a Microsoft platform and it is essential therefore that you are supported by a Microsoft accredited partner. As a Microsoft Gold Partner, specialising in small and mid-market, we have the ear and support of Microsoft, ensuring you gain access to the highest levels of support.
At Arc, we are also audited and have our quality management processes approved by British Standards. We are an ISO 9001 quality approved managed service provider which ensures that our customers are receiving a consistent and high level of service across the board.
You and your business can be assured that you are in safe hands when you entrust your support to Arc Systems.
We believe contracts should always be transparent with no hidden fees or additional costs. We explain our terms in plain English so you know exactly what to expect and there are no hidden surprises.
Do you want to bolster your existing IT team, be it to provide access to additional manpower, technical knowledge, holiday and sickness cover or project delivery? Arc Systems can provide an extension to your in-house expertise, providing access to our experienced engineers and consultants to assist with your existing infrastructure, and help with planning for the future.
We have a great relationship with a number of companies in Rayleigh and our 30 years’ worth of experience means we’re equipped to deal with any kind of IT-related problem. Even if your company already has an IT department, we can offer additional advice, support and consultancy.
We have a range of SLAs that vary from eight hours to instant response. Your dedicated business manager will be able to discuss your exact requirements and come up with a service that meets the needs of your business and is suitable for your budget.
Arc Systems was incorporated in 1992 and has established itself as a respected IT Managed Service Provider. We offer cost-effective IT support, cybersecurity, managed backup, cloud services and internet connectivity services.
We develop great client relationships and ensure their IT systems never let them down, it’s this approach that has led to more than 300 clients returning to us year on year.
From our accredited Engineers and Consultants to our Admin and Support teams, our people are the key to our success. Our teams work with technical proficiency, the highest level of customer care and unrivalled commitment.
If you’re a Rayleigh based business looking for IT support, we are here to help. We work with businesses of all sizes, supporting them through a service they know they can rely on.
Use the form to get in touch now and we’ll be happy to provide more information about how our service works and the benefits it can provide your business.