Managed IT Support
Managed IT support for UK businesses
Arc provides fully managed IT support to businesses across the UK, combining proactive system monitoring, round-the-clock helpdesk cover and strategic IT guidance. With over 30 years of experience and more than 1,000 clients nationwide, we are one of the UK’s most trusted managed IT support providers, helping businesses of every size stay secure, productive and ahead of their technology challenges. And if there’s an extra mile when it comes to keeping your tech running, we always go there.
Our numbers always add up
Numbers, as they say, never lie. Here are some that all add up to why you should be using Arc when it comes to managed IT support.
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Number of tickets
Our total number of helpdesk tickets logged across 2025
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SLA
First response met across 2025
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First-time fix rate
Number of tickets that were resolved first time across 2025
Where we shine
Our fully managed IT Support delivers fast response times, proactive monitoring, unlimited repairs and fixed-fee reliability. From parts to labour, everything is included, keeping your systems running smoothly. And no surprise costs.
- Proactive monitoring to ensure systems stay reliable and secure
- Full support for Microsoft Windows, 365, and Office applications
- Loan equipment provided for repairs exceeding 24 hours
- All-inclusive on-site and remote break/fix services
Where we shine
IT Support
Our fully managed IT Support delivers fast response times, proactive monitoring, unlimited repairs and fixed-fee reliability. From parts to labour, everything is included, keeping your systems running smoothly. And no surprise costs.
- Proactive monitoring to ensure systems stay reliable and secure
- Full support for Microsoft Windows, 365, and Office applications
- Loan equipment provided for repairs exceeding 24 hours
- All-inclusive on-site and remote break/fix services
End User Support
End user support assists employees or customers with technical issues related to software, hardware, and IT systems, ensuring smooth operation. It resolves problems swiftly, enabling users to remain productive meaning your team can focus on what they do best (rather than being distracted by tech going wrong…)
- With our support, receive rapid issue resolution and reduce downtime by addressing problems promptly
- Improve the user experience by ensuring your team can utilise technology efficiently
- With our proactive approach to support, prevent potential issues before they impact workflows
IT Manager Support
We know IT managers have a lot on their plate. So, whether it’s filling gaps with 1st, 2nd or 3rd line cover, handling holiday absences or freeing up your team for project work, our bespoke service ensures everything runs smoothly without disruption.
- Tailored support to seamlessly fill gaps in your IT team
- Uncapped remote helpdesk and third-party provider liaison
- Full IT network audit, health check and detailed documentation
- Optional proactive monitoring, patch management and hardware cover
Co-managed Support
Co-managed support is a collaborative IT management model where a business shares IT responsibilities with a trusted service provider. This approach ensures both internal teams and external experts work together to maintain and improve IT systems.
- Improve efficiency, streamline operations and minimise downtime by having a dedicated support team handling day-to-day IT tasks
- Easily adjust IT resources based on changing business needs without overburdening internal staff
- Gain increased IT expertise with access to specialised knowledge and skills from external experts while leveraging internal team insights
24/7 Support
Technical issues don’t keep office hours. And neither do we. With 24/7 support, we’re here to handle everything from late-night hardware problems to weekend cyberthreats. No delays. No downtime. Just the reliable IT support your business needs to keep moving forward.
- Around-the-clock availability, including weekends and national holidays
- Faster case resolution times and improved SLA performance
- Coverage for hardware maintenance, software bugs and cyber protection
- Flexible, cost-effective solutions tailored to your business
M365 Support
Microsoft 365 (M365) is a suite of cloud-based productivity tools that includes Word, Excel, PowerPoint, Outlook, and Teams. It enables businesses and individuals to collaborate efficiently, work remotely, and streamline workflows.
- Real-time collaboration: teams can work together on documents and projects in real-time, no matter where they are
- Access files securely from anywhere with OneDrive cloud storage, ensuring data is always available
- Built-in security features protect data and safeguard against cyber threats
