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ARC MANAGED CLOUD TELEPHONY

- Powered by 8x8

WHO ARE 8X8

8×8 is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 40,000 businesses operating in over 100 countries across six continents. 8×8’s out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact centre solutions, and conferencing.

8×8 offers a cost-effective, reliable alternative to complex, on-premises phone systems. The 8×8 Virtual Office, Virtual Office Pro, and Virtual Contact Centre solutions meet the critical performance requirements of your customers. Call recording, virtual faxing, built-in security compliance (including HIPAA, SOX and FISMA) and disaster-preparedness functionality supports the growing demands of today’s mobile, BYOD, anytime/anywhere work environment.

PRODUCT FEATURES

  • Virtual Office / Virtual Office Pro – Advanced IP Telephony and UCC, VO Mobile, Presence, IM/Chat, Unified Messaging, Call Recording and Virtual Office Meeting (web conferencing)
  • Virtual Contact Centre – Multi-Channel (voice, IM/Chat, Email, Fax), Multi-Media Queuing, Skills-based Routing, Real-time Monitoring and Reporting, Support for Remote Agents, WFO/WFM Integration, CRM Integration

WHY 8X8?

  • Global services: 12 data centres, patented geo-routing, global extension-to-extension dialling, and service in 100+ countries
  • Single platform: HD audio/video conferencing, presence, IM, chat, mobile and desktop clients, integrated omni-channel contact centre, single application for continuous communications, and out of the box integrations with Salesforce, Netsuite, Zendesk, Outlook, and Skype for Business
  • Enterprise grade: superior security and compliance, big data analytics, guaranteed end-to-end 99.9975% SLA, Elite Touch Deployment, five time Gartner UCaaS Magic Quadrant leader

 

ACCREDITATIONS

NEWS & ADVICE

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The common questions about cloud telephony answered.

Posted on: 10 April 2019
With more businesses moving their applications to the cloud, telephony has now become a popular option for organisations in recent years. Arc Systems recently provided their customers with a hosted telephony solution which is powered by 8×8. Their platform offers a range of benefits, can be converged with data...
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