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ARC MANAGED CLOUD TELEPHONY

- Powered by 8x8

WHO ARE 8X8

8×8 is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 40,000 businesses operating in over 100 countries across six continents. 8×8’s out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact centre solutions, and conferencing.

8×8 offers a cost-effective, reliable alternative to complex, on-premises phone systems. The 8×8 Virtual Office, Virtual Office Pro, and Virtual Contact Centre solutions meet the critical performance requirements of your customers. Call recording, virtual faxing, built-in security compliance (including HIPAA, SOX and FISMA) and disaster-preparedness functionality supports the growing demands of today’s mobile, BYOD, anytime/anywhere work environment.

PRODUCT FEATURES

  • Virtual Office / Virtual Office Pro – Advanced IP Telephony and UCC, VO Mobile, Presence, IM/Chat, Unified Messaging, Call Recording and Virtual Office Meeting (web conferencing)
  • Virtual Contact Centre – Multi-Channel (voice, IM/Chat, Email, Fax), Multi-Media Queuing, Skills-based Routing, Real-time Monitoring and Reporting, Support for Remote Agents, WFO/WFM Integration, CRM Integration

WHY 8X8?

  • Global services: 12 data centres, patented geo-routing, global extension-to-extension dialling, and service in 100+ countries
  • Single platform: HD audio/video conferencing, presence, IM, chat, mobile and desktop clients, integrated omni-channel contact centre, single application for continuous communications, and out of the box integrations with Salesforce, Netsuite, Zendesk, Outlook, and Skype for Business
  • Enterprise grade: superior security and compliance, big data analytics, guaranteed end-to-end 99.9975% SLA, Elite Touch Deployment, five time Gartner UCaaS Magic Quadrant leader

 

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NEWS & ADVICE

Arc has unrivalled knowledge across a number of IT related fields and we're committed to keeping you up to date with the factors that could affect you. Read our blogs for the latest IT insights, Arc News and Updates & Advice.

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Posted on: 13 February 2019
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