Published: 21 May 2024
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Small Business IT Support Guide in 2024

For any small business that wants to stay competitive in 2024, strong IT capabilities are fundamental. From law firms to estate agents, companies must keep up with fast-evolving tech and tools and provide rapid support to customers and employees. 

 

With so many businesses embracing cloud software and AI automation, IT teams are facing increasing strain. As Cybersecurity attacks also grow — impacting some 43% of all small businesses — many companies outsource IT services to alleviate pressure, improve operations and increase security.

 

If you understand that small business IT support is non-negotiable to scale but don’t know where to start, this guide is for you. We cover everything from why IT support is important to the different services available, as well as how to get started. 

 

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The benefits of IT support for small businesses

25% of small UK businesses already outsource IT support, enjoying multiple game-changing benefits. Instead of spending time and resources hiring and training internal teams, an IT support company offers instant expertise across several areas. 

 

On-hand technical support minimises disruptions, allowing employees to focus on key priorities. Many companies outsource customer service, enabling them to provide 24/7 support and reduced wait times without additional internal manpower. With increasing risks of cyber attack, many small businesses seek IT support to minimise security risks. It can also help protect data and ensure compliance with evolving privacy legislation, like GDPR. 

 

Finally, small businesses often find they can save money by outsourcing IT. As opposed to building their own internal department, they can choose customisable packages for the services they need. IT support is also highly scalable as companies typically pay per employee, making it perfect for companies looking to grow rapidly. 

7 essential IT support services for small businesses

  1. Managed IT support 

Small businesses that want a third party to take on the responsibility of IT should consider seeking managed IT support. 

 

Fully managed IT support services typically provide end-to-end management of all IT-related functions, including:

 

Onsite support involves sending dedicated IT engineers to carry out tasks in person like installing new computers or resolving hardware issues. Remote support handles issues like software troubleshooting and system maintenance through remote access tools, e.g. resolving a remote employee’s VPN connectivity issue.

  1. Support for IT managers

Support for IT Managers refers to tailored assistance to those managing and leading day-to-day IT operations. 

 

Third-party experts can be brought in to:

 

  1. Cloud support 

With 78% of UK workers now remote working at least some of the time, cloud systems are becoming essential to run almost all businesses. Cloud support services can help companies to deploy, migrate and manage cloud-based solutions. 

 

Small business IT support for Cloud might include hosted desktop systems that allow people to work from anywhere. Many companies also choose to move traditional email and storage systems over to cloud-based Microsoft 365 and Azure. Support managing SaaS platforms can also help businesses optimise performance and costs, as well as maintain security measures for cloud environments.

 

  1. Data protection services

Small businesses are often strapped for time, resources and expertise when it comes to managing data protection and backups. Therefore, data protection services are crucial for safeguarding business information against loss, corruption and unauthorised access.

 

Small businesses may choose to alleviate privacy stresses by contracting services to help:

 

Failing to comply with complex privacy regulations can lead to disastrous consequences. For example, UK law firm Tuckers Solicitors was fined £98,000 for failing to comply with GDPR.

 

  1. Cybersecurity 

Small enterprises are some of the most highly targeted when it comes to data breach and cyber attack. Managed cybersecurity services help protect businesses from digital threats such as hacking, malware and phishing attacks. Security is especially important in industries that handle a lot of sensitive data such as law and accounting. 

 

Outsourced partners typically deploy advanced security tools to detect and respond to cyber threats. Common services include: 

 

  1. Support for communications

IT support also covers business communication support, ensuring that companies have trustworthy and efficient systems in place. It might look like managing email servers to ensure reliable service, troubleshooting email delivery issues or setting up email filters.

 

IT support partners may also upgrade traditional phone systems to Voice over Internet Protocol (VoIP) ones. Web-based phone systems are typically easier to run, as well as being cost-effective. They also offer additional benefits like call recording, conference calling and easy call forwarding. 

 

Finally, companies may also contract IT support to help with the implementation and management of collaboration tools like Microsoft Teams or Slack.

 

  1. IT infrastructure services

IT infrastructure support typically refers to a range of server and storage solutions. These include virtualisation — allowing businesses to host multiple virtual services on a single physical server — along with reliable storage solutions for seamless data management and access. 

 

IT infrastructure support can also include network switching and Local Area Network (LAN) configurations for stable and fast connectivity across the organisation. It can also assist with proper cabling infrastructure to support the overall network integrity. 

How to get started with the right IT support partner

If you are a small business seeking support with IT, choosing the right partner is crucial. First consider your specific needs and choose a partner with flexible packages and pricing. If you require onsite support, select a locally based provider and make sure to check out their reviews, experiences and partnerships. 

 

A trusted partner like Arc Systems can offer comprehensive managed support to single services. With 30+ years of experience in the industry and key partnerships and certifications, you can always rely on swift, effective IT services. If you are based in the UK, check out their IT support in London and IT support in Essex. Offload the burden of IT and outsource IT support services today.

 

FAQ

What is an IT strategy for small businesses?

An IT strategy for small businesses is a plan that outlines how to best utilise technology to meet business goals, operate efficiently and stay competitive. For example, a retail store might implement a strategy to integrate e-commerce capabilities and automate inventory management.

What is business support in IT?

Business support in IT typically involves a third party providing technical assistance, maintenance and strategic guidance on IT. IT support companies might offer 24/7 helpdesk services, cybersecurity and data protection, software updates and cloud support.

What is information technology (IT) in a small business?

Information technology in a small business includes all the tools and systems used to manage data, communicate and handle business processes. Most small businesses use IT extensively and may need help managing email platforms, software and hardware, network connectivity, security, data privacy and more. 

Which company is best for small business IT support?

The best company for IT support depends on your specific needs, budget and industry. Arc Systems, with 30+ years in the industry, provides trusted and customisable IT support in London, Greater London and Essex.