The client

Brighter Opportunities for Special People (BOSP) is a not-for-profit charity based in Basildon, Essex. BOSP improves the lives of children and young adults with complex disabilities or life limiting conditions whilst providing support for their families.

Founded in 1991, BOSP delivers fully staffed off-site sessions that give families essential respite and was later honoured with the Queen’s Award for Voluntary Service in recognition of their long-standing impact on the community.

The challenge

BOSP recognised their IT setup was struggling to keep pace. As an independent charity reliant on charitable trusts, personal donors and community fundraisers, maintaining reliable systems has become both challenging and critically important.

Without in-house technical expertise, even routine IT issues could disrupt operations and divert staff attention from their core focus of supporting families.

The solution

We established a tailored IT framework designed to support BOSP’s operations, addressing the challenges of reliability, security and efficiency. Our team manages their full suite of Microsoft licenses, ensuring staff have uninterrupted access to essential tools. Providing seamless access to the tools essential for daily operations, while providing proactive IT support to prevent interruptions and keep operations running smoothly.  

Data protection is a key focus: we deliver secure backup solutions, email archiving and advanced anti-spam security which ensure critical information is safeguarded. Additionally, free laptop disposal ensures old hardware is handled responsibly, in line with environmental and security standards.  

“For any charity looking for a technology partner that genuinely understands the challenges of this sector, we would wholeheartedly recommend working with Arc”

Jodie Connelly, Chief Executive Officer at BOSP

The results

Since implementing these changes, system reliability has improved, providing consistent access to essential tools. Security measures have been strengthened, reducing exposure to email-based threats and improving data protection. Backup and archiving solutions provide greater resilience, ensuring critical information is secure and easily recoverable.

Overall, BOSP have fewer IT-related interruptions and greater confidence in their technology. We are proud to work alongside BOSP, enabling them to make a meaningful difference in people’s lives every day.

However, our commitment to BOSP goes far beyond technical support. From helping with office relocations to sponsoring the BOSP charity ball, we’ve always looked for meaningful ways to support the charity.

Jodie Connelly, Chief Executive Officer at BOSP said: “We’ve worked with the team at Arc for many years and their commitment to service and excellent communication has been a key part of the partnership. The Arc team have been committed supporters of BOSP; their support has made a meaningful difference across the organisation and we’re grateful for the ongoing support they provide. For any charity looking for a technology partner that genuinely understands the challenges of this sector, we would wholeheartedly recommend working with Arc as an invaluable partner for charities and not-for-profit organisations.”