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Data Protection

Backup & Recovery Solutions From Arc Systems

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At Arc Systems we have been providing our customers with multiple options including fast on or off-site recovery, high availability and archiving via our Backup & Recovery service for over 10 years. For more information on our Data Protection services, click on an area of interest below, call 01268 288 100, or get in touch.

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What We Do

Back Up & Recovery

BackUp as a Service

BackUp as a Service (BaaS)

Overview

Veeam-powered Cloud services provide your business with backup, failover, and failback options for any workload. Back up your Physical, Virtual, SaaS and hybrid-cloud environments securely with ARCVault to a remote, dedicated cloud repository through a secure SSL connection. Reduce cost and complexity for your cloud-based backups without building and maintaining an off-site infrastructure. Our BaaS is fully managed by our in-house accredited engineers monitoring your backups 24/7/365. If you prefer a more hands approach, then you can login into our Cloud Connect portal to manage your backups and reporting.

However, if you require a more developed backup service, why not upgrade with our Advanced Backup Service . This option includes adding a server to your site which will duplicate the contents of your current server in the event of an electric fault or failure.

 

 

BaaS Key Features

  • Monitored 24/7/365 – alerting you to any issues that arise
  • Tailored to meet your business RTO’s and RPO’s
  • Dedicated private cloud storage via our Cloud Connect infrastructure hosted in UK based datacentres or Azure
  • Full server image & snapshot backups
  • encryption in-flight, compression, and bandwidth throttling
  • Solution offers 100% compatibility with Veeam Cloud Connect architecture
  • File & folder recovery
  • Active Directory objects
  • SQL recovery/database recovery
  • Managed by accredited engineers
  • Optional, automated or planned DR testing
Disaster Recovery

Disaster Recovery as a Service (DRaaS)

Overview

From first click, to failover, we are there every step of the way. Full business disaster recovery to complement any Business Continuity Plan. From highly available standby resource to configurable RPO and RTO times.  Continuous Data Protection (CDP) to offer the most effective protection for your business applications and data, for a variety of use cases. DRaaS further enhances BUaaS by replicating all critical VMs offsite to either our purpose-built Veeam Cloud Connect infrastructure (hosted across our 2 datacentres) or direct into Azure or Amazon S3.  In the event of a significant IT failure, servers, applications, and data can be brought online rapidly to allow the business to continue operating with minimum disruption.  DRaaS offers high-performance DR without the cost and complexity of building and maintaining an off-site infrastructure.

DRaaS Key Features

  • Monitored 24/7/365 – alerting you to any issues that arise
  • Limit downtime to seconds or minutes, not hours or days
  • Tailored to meet your business RTO and RPO’s
  • Image-based VM replication
  • Continuous replication for always-on data protection
  • encryption in-flight, compression, and bandwidth throttling
  • Rapid failover for recovery times of minutes
  • Multiple recovery points using historical snapshots
  • Managed by accredited engineers
  • Scheduled DR tests

 

Not sure why you might need an IT disaster recovery plan? We’ve got 5 great reasons to invest in one, starting by maximising productivity and minimising loss of data.

Backup for Office 365 & Azure

ARCVault for Office 365

Overview

Simply put, Microsoft Office 365 does not protect businesses against data loss. ARCVault for Office 365 provides complete backup and recovery for your Office 365 data including Exchange Online, SharePoint Online and OneDrive. Although Microsoft provides the Office 365 infrastructure the responsibility falls to end users to maintain back-ups of their hosted data. Deleted data will be in most cases only retained for around 30 days, after this, the data is usually irretrievable. ARCVault for Office 365 is a fully managed service that gives you comprehensive backup and replication for your Microsoft Office 365 environment. This includes unlimited storage and limitless retention policy for Exchange Online, SharePoint Online, Teams and OneDrive for Business, giving you peace of mind that your data is fully protected.

Backup for Office 365 Key Features

  • Microsoft Office 365 does not safeguard from data loss
  • Accidental data deletion
  • Email compliance data retrieval for legal proceedings
  • Quick search and granular recovery of individuals objects – including Microsoft Teams data
Disaster Recovery Planning

Plan for the Future

Overview

Consultancy based planning to understand your business needs and help define achievable recovery times. Planning of resilient systems and data storage for easier business recovery. IT Disaster recovery is the practice of anticipating, planning for, surviving, and recovering from a disaster that may affect a business.

When designing your disaster recovery plan, we would recommend dividing your applications into 3 tiers: –

  • Tier 1 – mission-critical applications your business cannot do without.
  • Tier 2 – applications you need within 8 to 24 hours. They are essential, but you do not need them right away.
  • Tier 3 – applications that can be recovered 24+ hours.

 

It is always important when planning preventative measures, you follow best practices. You must always consider your Recovery Time Objective and Recovery Point Objective. This will help you estimate how long your business will take to recover from a technical failure and ultimately help shape the measures you put in place. RTO and RPOs will also allow you to predict the length of time your company can survive without access to certain systems and how long it may take to rewrite any lost content.

Disaster Recovery Planning Considerations

  • Identify your acceptable recovery point objective (RPO) and recovery time objective (RTO) is for each set of applications
  • Have to hand a DR plan to identify the key roles, responsibilities and parties involved during a DR event
  • Consider the levels of disaster and how each level will play out
  • Consider a cloud disaster recovery test ranging from a file backup in the cloud to a complete offline spin up of your VM servers
  • Consider a network disaster recovery plan

 

Your business and employees should be aware of how to keep the company’s data safe. Check out our top tips for protecting your data.

About

Our Data Protection Solutions

At Arc, we understand that not every business has the time, resource or technical ability to maintain business backups. However, disaster recovery and business continuity planning should be of paramount concern to all businesses. In the connected world we live in with new threats emerging daily, every business is vulnerable.

In House Data Centre

A huge benefit that you have when you entrust Arc Systems to look after your data, is that you can benefit from the use of our onsite Data Centre at our head office, which we share with our ISP partner ChunkyChips. Our Data Centre offers fully redundant systems and security, hands-on access for our own engineers and dual connectivity to our Secondary Data Suite in London enabling us to store your data securely in multiple locations. As your provider, we have full control over who accesses the Data Centre and as our client, you are able to visit and understand how and where your data is stored – the cloud doesn’t get to be more tangible than this!

Learn how Arc Systems can help safeguard your data today.

About Us
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Reviews

What our customers say

Everyone was very pleased with your help, nothing was too much trouble and he kept the disruption to a minimum. Surveyors, Suffolk
All our staff are very impressed with all the help they get from the helpdesk team. Engineering, London
Just wanted to thank you for your help. Much appreciated as always. Solicitors, Colchester

FAQs

Q: What is the best practice 3‐2‐1 rule?
A:

When it comes to three copies of the data, each copy needs to be on a different storage system. If you have two copies of the data on the same storage device and the hardware fails, then neither backup is going to work. Being mindful that the storage the backups are sent to are not on single points of failure is a key factor in the 3 of the 3‐2‐1 rule. Another way to look at it is: “If this hardware dies, are there still two copies of my data somewhere else?”

Q: What is a Backup Copy?
A:

Backup copy allows you to create several instances of the same backup data in different locations. This is the mechanism to help you follow the 3‐2‐1 rule:

3: You must have at least three copies of your data: the original production data and two backups.

2: You must use at least two different types of media to store copies of your data, for example, local disk and cloud.

1: You must keep at least one backup off‐site (for example, in the cloud or in a remote site).

Our ARCVault service in partnership with Veeam provides you with this mechanism.

Q: What is a Business Continuity Plan?
A:

A Business Continuity Plan details how a business will continue to operate and serve its customers, even in the face of a dramatic event like a natural disaster, major IT failure, cyberattack or as recently suffered a global pandemic. The end goal is to preserve the business viability, market position, reputation, and customers, even in the face of a crisis.

A Business Continuity Plan must consider important questions such as:

What single points of failure exist in the business?

What are the critical dependencies on equipment, in‐house staff, suppliers or other third parties?

What workarounds exist for disruption to any of these?

These questions only scratch the surface when preparing a Business Continuity Plan, but hopefully provide a starting point. For further information on how Arc Systems can assist in preparing your IT Business Continuity Plan, please make contact.

Q: What is a Veeam Cloud Connect Gateway?
A:

Veeam Cloud Connect provides a secure multi‐tenant hosting environment accessible through a remote gateway. It works by provisioning or segmenting your own dedicated compute (computer?) resource and storage mapped to tenants or customers. The Cloud Gateway is used for our BUaaS and DRaaS services to offer storage cloud repositories for off‐site backups to fully provisioned computer resource for full site failover into our infrastructure.

 

Key features:

 

  • Cloud Connect seamlessly integrates your own cloud repository directly into your existing Veeam backup infrastructure. There is no separate console, and cloud repositories work like other backup repositories – except they are in the cloud
  • Manage your storage with self‐provisioning features
  • No VPN required ‐ Data is encrypted and sent through an SSL connection, so you will not need to worry about a VPN
  • Fast and secure backup and replication to the cloud ‐ Get physical and virtual backups off site and replicate VM’s without the cost and complexity of building and maintaining an offsite infrastructure
  • Air‐gapped backups offer a truly protected method against threats. As backups are ‘off‐line’ they cannot be manipulated or deleted remotely; this ensures data is completely void of threat
Q: Recovery Time Objective (RTO) Defined
A:

RTO, or recovery time objective, is the target time you set for the recovery of your IT and business activities after a disaster has struck. The goal here is to calculate how quickly you need recovery, which can then dictate the type of preparations you need to implement and the overall budget you should assign to business continuity. If, for example, you find that your RTO is five hours, meaning your business can survive with systems down for this amount of time, then you will need to ensure a high level of preparation and a higher budget to ensure that systems can be recovered quickly. On the other hand, if the RTO is two weeks, then you can probably budget less and invest in less advanced solutions.

 

Q: Recovery Point Objective (RPO) Defined
A:

RPO, or recovery point objective, is focused on data and your company’s loss tolerance in relation to your data. RPO is determined by looking at the time between data backups and the amount of data that could be lost in between backups. As part of business continuity planning, you need to figure out how long you can afford to operate without that data before the business suffers. A good example of setting an RPO is to imagine that you are writing an important, yet lengthy, report. Think to yourself that eventually your computer will crash, and any content written after your last save will be lost. How much time can you tolerate having to try to recover, or rewrite that missing content? That time becomes your RPO and should become the indicator of how often you back your data up, or in this case, save your work.  If you find that your business can survive three to four days in between backups, then the RPO would be three days (the shortest time between backups).

Q: Do you have a private Datacentre?
A:

Yes – A huge benefit that you have when you entrust Arc Systems to look after your data, is that you can benefit from the use of our onsite Data Centre at our head office, which we share with our ISP partner ChunkyChips. Our Data Centre offers fully redundant systems and security, hands-on access for our own engineers and dual connectivity to our Secondary Data Suite in London enabling us to store your data securely in multiple locations. As your provider, we have full control over who accesses the Data Centre and as our client, you are able to visit and understand how and where your data is stored – the cloud doesn’t get to be more tangible than this!

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