The client

Hawes Price Limited is a well-established firm that has been delivering expert business services to clients across the UK for over a decade.

Priding itself on providing tailored solutions with a personal touch, the business expanded and, as its digital operations became more complex, HPL recognised the importance of a robust and secure IT infrastructure to maintain performance and client service excellence. 

The challenge

When HPL first engaged with Arc, their IT setup was minimal, with limited backup capabilities and only basic security measures in place. As the business grew, so did its reliance on digital tools, particularly Microsoft 365 for daily operations and communication.  

This growth brought new challenges: 

  • A need for consistent, responsive IT support
  • Concerns around data security and compliance
  • Lack of backup and disaster recovery for Microsoft 365 data
  • Rising threat of cyberattacks requiring advanced endpoint protection

They were seeking a trusted technology partner who could provide peace of mind through dependable support and strong security controls, without adding complexity to their workflows. 

The solution

We delivered a comprehensive, future-ready IT solution designed around Hawes Price Limited’s needs.  

The services provided include: 

  • Proactive IT Support: unlimited remote and onsite support from our experienced helpdesk team, ensuring minimal downtime and fast issue resolution. 
  • Microsoft 365 licensing & backup: full Microsoft 365 license management with automated cloud-to-cloud backups to protect against data loss and ensure business continuity. 
  • Mimecast email security: industry-leading email protection to block phishing, malware, and spam before it reaches users’ inboxes. 
  • Sophos MDR (Managed Detection and Response): complete endpoint protection with 24/7 threat monitoring and response, ensuring that threats are identified and neutralised swiftly. 

Through regular reviews and a collaborative relationship, Arc ensures that the IT infrastructure remains secure, scalable, and aligned with business objectives. 

“Arc has been our IT provider for over 10 years, which in itself speaks volume”

Karen Price, owner of Hawes Price Limited

The results

Arc has partnered with Hawes Price Limited for more than ten years, providing strategic IT support and cybersecurity services that scale with the company’s evolving needs. 

The partnership between Arc and HPL has delivered consistent, measurable value; with Arc managing the full IT estate, their business benefits from increased productivity through fewer IT disruptions, stronger data security and cyber resilience, confidence that their systems are monitored, maintained, and protected 24/7, and, ultimately, a trusted partner to guide IT decisions and investment.

Most importantly, our proactive support has allowed them to focus on growing their business, without having to worry about the tech behind it. 

Karen Price, owner of Hawes Price Limited, said: “Arc has been our IT provider for over 10 years, which in itself speaks volumes. During that time, the team have consistently been friendly, professional and knowledgeable. What is key to a small business such as mine is speed of resolving issues and Arc have always responded well within their quoted response times and have promptly resolved any issues or dealt with potential cyber threats.  Furthermore, when sometimes an issue is purely user error (i.e. our fault) they do not make an issue of it and just explain what we are doing wrong to avoid such errors in the future.  We would not hesitate in recommending them to other businesses and look forward to many more years of being looked after by this forward-thinking company.”