24/7 IT Support

24/7 IT support from Arc. Stay protected, always

Technical issues don’t keep office hours,and neither do we. With 24/7 support, we’re here to handle everything from late-night hardware problems to weekend cyberthreats. No delays. No downtime. Just the reliable IT support your business needs to keep moving forward.

Why choose 24/7 IT support from Arc?

Where business continuity is paramount, having an IT partner who is there 24/7 is vital too. Our 24/7 support service provides round-the-clock access to experienced engineers who resolve issues quickly, reducing downtime and protecting your reputation. We provide:

Round-the-clock availability
Unbroken 24/7, 365-day-a-year weekend and bank holiday cover.
Quicker case closure
Immediate response from experienced engineers, with improved SLA performance and reduced downtime.
End-to-end Coverage
Hardware maintenance, software issues, patching and real-time cyber defence are all included.
Fully Tailored Packages
Choose full 24/7 cover or out-of-hours cover to suit your budget and operations.

Your IT partner that’s always on

Our expert UK-based service desk and monitoring team are constantly monitoring, always on call. Whether it’s a critical server failure at 2 a.m. or a ransomware warning on a Sunday morning, you can rely on our experts to respond quickly and resolve the issue correctly.

Industries we support

From finance and law to retail and logistics, we support 24/7 companies where uptime is critical. Our preventative approach keeps your systems safe, sound and compliant round the clock, 7 days a week.

Extend your IT peace of mind

Don’t let downtime rule your day. With Arc’s 24/7 support, you’re never on your own, whenever something goes wrong.

Our numbers always add up

Numbers, as they say, never lie. Here are some that all add up to why you should be using Arc when it comes to managed IT support.

0 +

Number of issues

Our total number of helpdesk tickets logged across 2024

0.00 %

SLA

First response met across 2024

Years of experience

Delivering cutting-edge IT solutions backed by a decade of expertise and industry knowledge

Get in touch with Arc

The benefits are clear

Enhance cost savings

Reduces costs by eliminating the need for in-house infrastructure, staff and ongoing maintenance expenses.
Improve customer service

Improve service by ensuring 24/7 technical support, faster issue resolution and access to advanced technology.
Reduce cybersecurity risks

Strengthen security with expert monitoring, advanced threat detection and up-to-date protections against evolving threats.

Expert insights and news

News | November 4, 2025
We announce our new CTO
We’re pleased to share that Arc has officially announced the appointment of Mark Darrah as our new Chief Technology Officer, marking an exciting new chapter for the business. Mark steps…

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Cyber Security | September 25, 2025
Jaguar Land Rover’s cyber insurance gap: why Cyber Essentials could save your business
When Jaguar Land Rover (JLR) was forced to halt production after a major cyberattack, the disruption exposed a costly truth: the company had yet to finalise its cyber insurance cover.…

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AI & Data | September 18, 2025
Top 5 reasons to implement Microsoft Purview
If your organisation uses Microsoft 365, you’re already working with a powerful productivity platform. But with data flowing across Outlook, Teams, SharePoint and OneDrive, staying in control of that data…

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