24/7 IT Support
24/7 IT support from Arc. Stay protected, always
Technical issues don’t keep office hours,and neither do we. With 24/7 support, we’re here to handle everything from late-night hardware problems to weekend cyberthreats. No delays. No downtime. Just the reliable IT support your business needs to keep moving forward.
Why choose 24/7 IT support from Arc?
Where business continuity is paramount, having an IT partner who is there 24/7 is vital too. Our out-of-hours support service provides round-the-clock access to experienced engineers who resolve issues quickly, reducing downtime and protecting your reputation. We provide:
- Round-the-clock availability
Unbroken 24/7, 365-day-a-year weekend and bank holiday cover. - Quicker case closure
Immediate response from experienced engineers, with improved SLA performance and reduced downtime.
- End-to-end Coverage
Hardware maintenance, software issues, patching and real-time cyber defence are all included.
- Fully Tailored Packages
Choose full 24/7 cover or out-of-hours cover to suit your budget and operations.
Your IT partner that’s always on
Our expert UK-based service desk and monitoring team are constantly monitoring, always on call. Whether it’s a critical server failure at 2 a.m. or a ransomware warning on a Sunday morning, you can rely on our experts to respond quickly and resolve the issue correctly.
Industries we support
From finance and law to retail and logistics, we support 24/7 companies where uptime is critical. Our preventative approach keeps your systems safe, sound and compliant round the clock, 7 days a week.
Extend your IT peace of mind
Don’t let downtime rule your day. With Arc’s 24/7 support, you’re never on your own, whenever something goes wrong.
Our numbers always add up
Numbers, as they say, never lie. Here are some that all add up to why you should be using Arc when it comes to managed IT support.
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Number of tickets
Our total number of helpdesk tickets logged across 2025
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SLA
First response met across 2025
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First-time fix rate
Number of tickets that were resolved first time across 2025
Expert insights and news
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Learn moreCloud | September 3, 2026
The hidden cost of poor permissions in SharePoint and TeamsWhen businesses think about Microsoft 365 security, the chances are they think about external threats like phishing emails, ransomware attacks, weak passwords or compromised accounts. What businesses really think about is what’s already happening inside…
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Learn moreArc Life | August 27, 2026
Arc Summer Party 2026This year, we headed to Surrey for our annual whole company summer party, swapping a usual working day for a weekend of glamping, games, food and plenty of fun. With music, food and drinks throughout, there was plenty to get involved in, including rounders and outdoors activities during…
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Learn moreNews | August 24, 2026
We’re finalists for MSP of the Year at the CRN Channel Awards 2026!We’re incredibly proud to share that we’ve been shortlisted as finalists for MSP of the Year at the CRN Channel Awards 2026! A huge well done to our entire team; being named a finalist is a…
