24/7 IT Support

24/7 IT support from Arc. Stay protected, always

Technical issues don’t keep office hours,and neither do we. With 24/7 support, we’re here to handle everything from late-night hardware problems to weekend cyberthreats. No delays. No downtime. Just the reliable IT support your business needs to keep moving forward.

Why choose 24/7 IT support from Arc?

Where business continuity is paramount, having an IT partner who is there 24/7 is vital too. Our out-of-hours support service provides round-the-clock access to experienced engineers who resolve issues quickly, reducing downtime and protecting your reputation. We provide:

Round-the-clock availability
Unbroken 24/7, 365-day-a-year weekend and bank holiday cover.
Quicker case closure
Immediate response from experienced engineers, with improved SLA performance and reduced downtime.
End-to-end Coverage
Hardware maintenance, software issues, patching and real-time cyber defence are all included.
Fully Tailored Packages
Choose full 24/7 cover or out-of-hours cover to suit your budget and operations.

Your IT partner that’s always on

Our expert UK-based service desk and monitoring team are constantly monitoring, always on call. Whether it’s a critical server failure at 2 a.m. or a ransomware warning on a Sunday morning, you can rely on our experts to respond quickly and resolve the issue correctly.

Industries we support

From finance and law to retail and logistics, we support 24/7 companies where uptime is critical. Our preventative approach keeps your systems safe, sound and compliant round the clock, 7 days a week.

Extend your IT peace of mind

Don’t let downtime rule your day. With Arc’s 24/7 support, you’re never on your own, whenever something goes wrong.

Our numbers always add up

Numbers, as they say, never lie. Here are some that all add up to why you should be using Arc when it comes to managed IT support.

0 +

Number of issues

Our total number of helpdesk tickets logged across 2024

0.00 %

SLA

First response met across 2024

Years of experience

Delivering cutting-edge IT solutions backed by a decade of expertise and industry knowledge

Get in touch with Arc

The benefits are clear

Enhance cost savings

Reduces costs by eliminating the need for in-house infrastructure, staff and ongoing maintenance expenses.
Improve customer service

Improve service by ensuring 24/7 technical support, faster issue resolution and access to advanced technology.
Reduce cybersecurity risks

Strengthen security with expert monitoring, advanced threat detection and up-to-date protections against evolving threats.

Expert insights and news

News | February 19, 2026
Meet our latest acquisition: Skye Cloud
We’re delighted to announce that Skye Cloud has become a part of the Arc Group. Skye Cloud is a UK-based organisation with offices in London and Dartford. With a team…

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IT Support | February 12, 2026
Why good IT planning starts before a budget spreadsheet 
As budget season approaches, many organisations fall into a familiar pattern: renew licences, extend support contracts and roll forward last year’s assumptions. In tougher years, the conversation can shift to…

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IT Support | February 5, 2026
Strengthening the IT helpdesk: better visibility, better security, better outcomes
For the past few months, we’ve been working to transition as many customers as possible to raising service requests through our online service desk portal, rather than by phone or…

Learn more