Co-Managed IT Support
Expert-led co-managed IT services
Co-managed IT services are the perfect solution for businesses with an internal IT team that needs additional support, flexibility or specialist expertise. At Arc, we work alongside your existing IT staff to share responsibilities, reduce workloads and strengthen your IT operations.
Co-managed IT Services
Co-managed IT support is a collaborative IT management model where your internal team works in tandem with Arc’s experienced engineers and consultants. We provide the tools, talent and flexibility you need – without replacing your existing staff. You stay in control while we help you scale, secure and streamline your IT infrastructure.
Benefits of co-managed IT services:
- Improve efficiency & minimise downtime
Let our support team handle day-to-day IT operations so your internal staff can focus on strategic projects. - Scale resources on demand
Easily increase IT capacity to meet growth, cover absences or manage large projects, without long-term hiring. - Access specialist skills
Tap into expert knowledge across cybersecurity, cloud platforms, networking and compliance when you need it. - Reduce burnout & staff turnover
Lighten the workload on internal teams and reduce pressure with reliable backup and escalation routes. - Seamless communication & transparency
We integrate into your existing processes, tools, and workflows with full visibility and reporting.
Why choose Arc?
- Trusted since 1992
Decades of experience supporting IT teams across multiple industries. - Tailored, flexible support
Our co-managed IT services are customised to your needs, not off-the-shelf packages. - Collaborative approach
We align with your team, your goals, and your tools, ensuring a seamless experience for both IT staff and end users. - Strategic IT partnership
Go beyond reactive support with strategic guidance and regular performance reviews.
Our numbers always add up
Numbers, as they say, never lie. Here are some that all add up to why you should be using Arc when it comes to managed IT support.
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Number of issues
Our total number of helpdesk tickets logged across 2024
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SLA
First response met across 2024
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Years of experience
Delivering cutting-edge IT solutions backed by a decade of expertise and industry knowledge
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