Co-Managed IT Support
Expert-led co-managed IT services
Co-managed IT services are the perfect solution for organisations having an in-house IT team with additional support, flexibility or specialist expertise required. At Arc, we complement your existing IT staff to share the burden, ease the load and improve your IT operations.
Co-managed IT Services
Co-managed IT support is a joint IT management solution wherein your in-house employees collaborate with Arc’s experienced engineers and consultants. We provide the tools, talent and agility you need, without replacing your existing staff. You are still in control while we help you grow, protect and optimise your IT infrastructure.
Advantages of co-managed IT services:
Improve efficiency & minimise downtime
Let our support team handle the day-to-day IT so that your internal team can focus on strategic projects.
Scale resources when you need them
Scale up IT capacity when you need it to respond to growth, cover absences or support large projects, without long-term employment.
Access specialist capabilities
Call on the expertise of specialised talent in cybersecurity, cloud platforms, networking and compliance when you need them.
Reduce burnout & staff turnover
Take the pressure off internal teams and reduce pressure with predictable backup and escalation routes.
Seamless communication & transparency
We become a part of your current processes, tools, and workflows with complete visibility and reporting.
Why choose Arc?
Trusted since 1992
Two decades of experience delivering support to IT teams in various industries.
Customised, flexible support
Our co-managed IT services are customised to your needs, not off-the-shelf packages.
Collaborative approach
We align with your team, your goals, and your tools, ensuring a seamless experience for both IT staff and end users.
Strategic IT partnership
Move beyond reactive aid with strategic advice and periodic performance assessment.
Our numbers always add up
Numbers, as they say, never lie. Here are some that all add up to why you should be using Arc when it comes to managed IT support.
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Number of tickets
Our total number of helpdesk tickets logged across 2025
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SLA
First response met across 2025
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First-time fix rate
Number of tickets that were resolved first time across 2025
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