Expert IT Support for IT Managers
Partner with Arc to help your IT Manager
We provide dedicated support for IT managers in-house who need a reliable partner to provide day-to-day cover, expert knowledge or extra resource cover at peak times. We’re an extension of your internal team, bringing experience, scalability and strategic thinking that allows you to do more without the added overhead.
Why bring in Arc for IT manager support?
We’re not here to do everything ourselves, we’re here to support you. Whatever help you need with escalations, project delivery or proactive infrastructure management, we work as your trusted IT partner.
Scalable, flexible support : Dial up or down for ad hoc or on-going support. Scale resources up and down as business demands ebb and flow, without recruiting headcount.
Industry knowledge: With over 30 years of experience working with IT executives within the UK, our consultants deliver technical proficiency and commercial acumen in each engagement.
Trust in coverage: When you’re not around, snowed under or focusing on high-priority tasks, you can rely on our experts to maintain business as usual.
How we support IT managers
We tailor our support to match your environment, tools and challenges. Our services are:
Escalation handling: access senior engineers for complex issues.
Project support: assistance with migrations, upgrades, and rollouts.
Holiday & absence cover: peace of mind when you’re out of office.
Monitoring & alerts: 24/7 system oversight to reduce downtime.
Consultancy & strategy: guidance on roadmaps, security posture and IT governance.
Tool Integration: support for existing RMM, ticketing or monitoring platforms.
Our numbers always add up
Numbers, as they say, never lie. Here are some that all add up to why you should be using Arc when it comes to managed IT support.
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Number of issues
Our total number of helpdesk tickets logged across 2024
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SLA
First response met across 2024
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Years of experience
Delivering cutting-edge IT solutions backed by a decade of expertise and industry knowledge
Expert insights and news
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Learn moreNews | November 19, 2025
Our latest award! Judges Commended: MSP of the YearLast week, Arc were finalists at both the UK IT Industry Awards and the CRN Channel Awards. We were absolutely thrilled to receive the Judges Commended award for Managed Services…
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Learn moreCloud | November 13, 2025
UHUK 2025: how technology innovation is powering better primary careLast month at the UHUK conference, our customer, East Berkshire Primary Care (EBPC), shared how a strategic technology refresh delivered resilience and flexibility for their NHS services. As their trusted…
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Learn moreNews | November 4, 2025
We announce our new CTOWe’re pleased to share that Arc has officially announced the appointment of Mark Darrah as our new Chief Technology Officer, marking an exciting new chapter for the business. Mark steps…
