Specialist IT support for IT managers

Partner with Arc to support your IT Manager

We provide tailored support for internal IT managers who need a reliable partner to deliver day-to-day assistance, specialist knowledge or extra hands during busy periods. We act as an extension of your in-house team, offering experience, scalability and a strategic approach that helps you deliver more without the extra overhead.

Why choose Arc for IT manager support?

We’re not here to take over, we’re here to help. Whether you need help with escalations, project delivery or proactive infrastructure management, we act as your trusted IT partner.

Flexible, scalable support : Call on our team for ad hoc or ongoing support. Scale resources as your business demands evolve, without adding headcount.

Industry expertise : With over 30 years of supporting IT leaders across the UK, our team brings technical depth and a commercial understanding to every engagement.

Confidence in coverage : Whether you’re away, overwhelmed or focusing on strategic priorities, you can rely on our team to keep things running smoothly.

How we support IT managers

We tailor our support to match your environment, tools and challenges. Our services include:

Escalation handling: access senior engineers for complex issues.

Project support: assistance with migrations, upgrades, and rollouts.

Holiday & absence cover: peace of mind when you’re out of office.

Monitoring & alerts: 24/7 system oversight to reduce downtime.

Consultancy & strategy: guidance on roadmaps, security posture and IT governance.

Tool Integration: support for existing RMM, ticketing or monitoring platforms.

Our numbers always add up

Numbers, as they say, never lie. Here are some that all add up to why you should be using Arc when it comes to managed IT support.

0 +

Number of issues

Our total number of helpdesk tickets logged across 2024

0.00 %

SLA

First response met across 2024

Years of experience

Delivering cutting-edge IT solutions backed by a decade of expertise and industry knowledge

Get in touch with Arc

The benefits are clear

Enhance cost savings

Reduces costs by eliminating the need for in-house infrastructure, staff and ongoing maintenance expenses.
Improve customer service

Improve service by ensuring 24/7 technical support, faster issue resolution and access to advanced technology.
Reduce cybersecurity risks

Strengthen security with expert monitoring, advanced threat detection and up-to-date protections against evolving threats.

Expert insights and news

Arc Life | June 19, 2025
Meet our new internal sales support team members
Following a successful year, we’re delighted to announce the growth of our internal sales team. With a growing client base and an ever-evolving service offering, we welcomed two new team…

Learn more
Downloads & eBooks | May 29, 2025
Migrating from Windows 10 to 11: the quick guide
Microsoft’s Windows 10 software is set for its official farewell on 14 October 2025 – and that’s much closer than it sounds. That means no more security updates. No more…

Learn more
News | May 8, 2025
Meet our latest customer: Chartwell Controls
We’re delighted to welcome Chartwell Controls as our latest client. Part of the US-based Albireo Energy group, Chartwell Controls is a leading specialist in Building Energy Management Systems (BEMS), providing…

Learn more

View all insights