The client

Newmarket Holidays is a leading UK travel company offering award-winning escorted tours, cruises, and holidays across the globe. Founded in 1983 and based in Wallington, Surrey, they have a team of more than 150 employees and have built a strong reputation for delivering exceptional customer experiences and wish-list escorted tours all over the world.

As their business continues to grow and adapt in a competitive market, Newmarket Holidays recognises the importance of having reliable and scalable IT infrastructure in place to support both their internal operations and customer-facing platforms.

The challenge

Newmarket Holidays was seeking a long-term IT partner who could offer more than just support tickets and break-fix solutions. They needed a trusted provider who could work collaboratively with their internal IT team, strengthen their security posture, and enable the business to scale confidently. Ensuring service continuity, improving user experience, and safeguarding customer data were all key priorities.

With a mix of in-house IT resource already in place, Newmarket Holidays was looking for a partner that could flexibly integrate into their operations, providing both expertise and additional bandwidth when needed.

The solution

Arc was brought on board to deliver a comprehensive co-managed IT solution designed to scale with Newmarket Holidays’ growth.

Our partnership began with a full review of their existing infrastructure and business needs, followed by the implementation of a tailored solution that includes:

  • Hosted Server infrastructure, ensuring high availability, scalability, and performance across critical business systems
  • Advanced security services, including Managed Detection and Response (MDR) and Mimecast email security to proactively detect and mitigate threats
  • Microsoft licensing: fully managed provisioning, updates, and optimisation of Microsoft 365 services
  • Co-managed IT support: our engineers work in tandem with Newmarket’s internal IT team to provide expert guidance, cover during peak times, and ongoing user support.

This hybrid model enables the internal IT team to focus on strategic initiatives, while our team provides dependable day-to-day support and proactive security and infrastructure management.

“Arc has become an integral part of our IT strategy. Their expertise and responsiveness have made them a truly valued strategic partner.”

Zee Aktar, End User Support Manager at Newmarket Holidays

The results

Since partnering with us, Newmarket Holidays has experienced increased operational efficiency, improved user satisfaction, and a significantly enhanced cybersecurity posture.

Our co-managed support model has strengthened their internal IT capabilities, while our proactive monitoring and responsive service has ensured minimal downtime and greater peace of mind.

Most importantly, our relationship has grown into a trusted strategic partnership: one built on collaboration, transparency and shared goals.

Zee Aktar, End User Support Manager at Newmarket Holidays, said: “Arc has become an integral part of our IT strategy. Their expertise and responsiveness have made them a truly valued strategic partner. They’ve enabled us to scale confidently while maintaining a secure, stable environment for our users and customers alike.”