IT Support in Clacton

How Arc Systems Can Help

At Arc Systems, we know that in-house IT support can be expensive, especially for new businesses. No matter your industry or budget, we can design a bespoke solution to accommodate your precise requirements.

We serve Clacton-On-Sea and surrounding areas in Essex. We provide a wealth of cloud and IT services to customers throughout Clacton. Notably, our friendly support team always go the extra mile, providing consistent, rewarding customer service.

Responsive IT Support

IT issues can be frustrating and time-consuming to resolve. With Arc, you can set your response times to suit you. Take control of your IT infrastructure and enjoy the benefits of instant response.

Raise a ticket and track the progress of your issue from start to finish. In addition, you can upgrade your support from our usual office hours from 8am to 6pm to 24/7, gaining continual advice and support around the clock.

Our comprehensive suite of solutions to assist your business, no matter how extensive or minor your IT support needs.

Standby Support

If you don’t feel you’ll need regular assistance, our standby support package is perfect for you. In short, you’ll pay an agreed, fixed fee to gain access to on-site or remote IT Support.

Full IT Support

Full IT Support package gives you access to everything your business needs to maintain an efficient IT infrastructure:

• Unlimited remote and on-site response
• All-inclusive serviceable parts and labour at a fixed rate
• Proactive Remote Monitoring and Management (RMM) for each server and user device covered
• Windows Update scheduling and management
• Liaison with all third-party technology providers
• Loan equipment if the repair estimate is more than 24 hours\
• Full support of Microsoft Windows, Microsoft 365 and Office applications
• 1st, 2nd and 3rd line support engineers for all levels of expertise
• IT Discovery – Full initial audit of your IT network
• IT Hardware and system asset register
• Technical Account Manager consultancy and strategy roadmap

IT Manager Support

Are you an IT manager? Whether you work alone or oversee a team of professionals, Arc Systems can help reinforce your current skills and knowledge. As well as this, our team can also deliver holiday and sickness cover if appropriate. 

In addition, our engineers can provide in-house training and guidance to your IT team so they are better equipped to assist their colleagues when issues arise. Overall, you can upgrade your technical support team and relieve the pressure with Arc.

Microsoft Accredited Partner

Mainstream IT generally sits on a Microsoft platform and it is essential therefore that a Microsoft accredited partner supports you. As a Microsoft Gold Partner, specialising in small and mid-market, we have the ear and support of Microsoft, ensuring you gain access to the highest levels of support.

Therefore, you and your business are in safe hands when you entrust your support to Arc Systems.

IT Support in Clacton

We already partner with many companies across Clacton-On-Sea our 30 years of experience means we can deal with any IT challenges and provide reliable solutions.

We provide your business with a dedicated business manager who understands your requirements and provides a bespoke service that fits your budget.

Our team

At Arc, our employees are the key to our success. Our team works with technical proficiency, the highest level of customer care and unrivalled dedication. From engineers and consultants to our dedicated admin team. On balance, we have spent most of our careers working within the IT sector. So, we understand the importance of an effective IT system for any business.

Simple Contracts

At Arc Systems, we promise to explain the full terms of your contract in simple language that is easy to understand. We believe that contracts should be transparent. We explain what you can expect from us in terms of IT Services, system monitoring and response times.

How to get in touch

If you run a business in Clacton and are looking for reliable and professional IT support, we’re here to help. Altogether, we work with businesses of all sizes, providing them with a reliable service.

Use the form to get in touch now, and we’ll be happy to provide more information about how our service works and the benefits it can provide your business.