Managed IT Support
Managed IT Support for UK Businesses
Arc provides fully managed IT support to businesses across the UK, combining proactive system monitoring, round-the-clock helpdesk cover and strategic IT guidance. With over 30 years of experience and more than 1,000 clients nationwide, we are one of the UK’s most trusted managed IT support providers, helping businesses of every size stay secure, productive and ahead of their technology challenges. And if there’s an extra mile when it comes to keeping your tech running, we always go there.
Why UK businesses choose managed IT support
For businesses without a dedicated internal IT team, managed IT support provides access to specialists across every discipline- helpdesk, networking, cyber security, cloud, and infrastructure- without the cost of hiring and managing them in-house. For businesses that already have an internal team, our co-managed IT support fills the gaps, provides out-of-hours cover, and handles the day-to-day tasks that free your team to focus on higher-value work.
How Arc’s managed IT support service works
We start by understanding your business, your systems, your team, your goals and the specific challenges you face. From there, we build a managed IT support model around you, not a standard contract. Onboarding is managed end to end by Arc, including documentation of your existing environment, knowledge transfer, and a structured handover that keeps your business running without interruption throughout the transition. Once live, your team gets direct access to our UK-based managed IT helpdesk around the clock. Our engineers proactively monitor your systems, identifying and resolving issues before they cause downtime. You get a named account manager, regular IT review meetings and a technology roadmap that keeps your managed IT support aligned with where your business is heading.
Who we provide managed IT support services to
Arc provides managed IT support services to UK businesses across financial services, legal, healthcare, manufacturing, charity, and professional services. Our managed IT clients range from small businesses with fewer than 20 users taking their first step with outsourced IT support, through to large enterprises with complex multi-site infrastructure. With more than 1,000 clients nationwide and over 30 years in business, we have the scale and experience to support organisations at every stage of growth.
Our numbers always add up
Numbers, as they say, never lie. Here are some that all add up to why you should be using Arc when it comes to managed IT support.
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Number of tickets
Our total number of helpdesk tickets logged across 2025
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SLA
First response met across 2025
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First-time fix rate
Number of tickets that were resolved first time across 2025
Where we shine
Our fully managed IT Support delivers fast response times, proactive monitoring, unlimited repairs and fixed-fee reliability. From parts to labour, everything is included, keeping your systems running smoothly. And no surprise costs.
- Proactive monitoring to ensure systems stay reliable and secure
- Full support for Microsoft Windows, 365, and Office applications
- Loan equipment provided for repairs exceeding 24 hours
- All-inclusive on-site and remote break/fix services
Where we shine
IT Support
Our fully managed IT Support delivers fast response times, proactive monitoring, unlimited repairs and fixed-fee reliability. From parts to labour, everything is included, keeping your systems running smoothly. And no surprise costs.
- Proactive monitoring to ensure systems stay reliable and secure
- Full support for Microsoft Windows, 365, and Office applications
- Loan equipment provided for repairs exceeding 24 hours
- All-inclusive on-site and remote break/fix services
End User Support
End user support assists employees or customers with technical issues related to software, hardware, and IT systems, ensuring smooth operation. It resolves problems swiftly, enabling users to remain productive meaning your team can focus on what they do best (rather than being distracted by tech going wrong…)
- With our support, receive rapid issue resolution and reduce downtime by addressing problems promptly
- Improve the user experience by ensuring your team can utilise technology efficiently
- With our proactive approach to support, prevent potential issues before they impact workflows
IT Manager Support
We know IT managers have a lot on their plate. So, whether it’s filling gaps with 1st, 2nd or 3rd line cover, handling holiday absences or freeing up your team for project work, our bespoke service ensures everything runs smoothly without disruption.
- Tailored support to seamlessly fill gaps in your IT team
- Uncapped remote helpdesk and third-party provider liaison
- Full IT network audit, health check and detailed documentation
- Optional proactive monitoring, patch management and hardware cover
Co-managed Support
Co-managed support is a collaborative IT management model where a business shares IT responsibilities with a trusted service provider. This approach ensures both internal teams and external experts work together to maintain and improve IT systems.
- Improve efficiency, streamline operations and minimise downtime by having a dedicated support team handling day-to-day IT tasks
- Easily adjust IT resources based on changing business needs without overburdening internal staff
- Gain increased IT expertise with access to specialised knowledge and skills from external experts while leveraging internal team insights
24/7 Support
Technical issues don’t keep office hours. And neither do we. With 24/7 support, we’re here to handle everything from late-night hardware problems to weekend cyberthreats. No delays. No downtime. Just the reliable IT support your business needs to keep moving forward.
- Around-the-clock availability, including weekends and national holidays
- Faster case resolution times and improved SLA performance
- Coverage for hardware maintenance, software bugs and cyber protection
- Flexible, cost-effective solutions tailored to your business
M365 Support
Microsoft 365 (M365) is a suite of cloud-based productivity tools that includes Word, Excel, PowerPoint, Outlook, and Teams. It enables businesses and individuals to collaborate efficiently, work remotely, and streamline workflows.
- Real-time collaboration: teams can work together on documents and projects in real-time, no matter where they are
- Access files securely from anywhere with OneDrive cloud storage, ensuring data is always available
- Built-in security features protect data and safeguard against cyber threats
