With over 30 years in the IT industry as an MSP, we are expertly qualified to support your systems and build a successful business relationship with you and your team. For more information about our IT Support Services click on an area of interest, call 01268 288 100 or get in touch.
Our Fully Managed IT Support package provides access to everything your business needs to maintain an efficient and reliable IT infrastructure. Full IT Support provides unlimited break/fix remote and on-site response, including replacement serviceable parts and labour at a fixed fee. This ensures that your IT systems work for the business and your budget is kept under control.
With response times from 30 minutes and inclusive Proactive Monitoring, we are always on hand to ensure your systems are maintained, accessible and reliable. Our support services offer cover from 8 am to 6 pm Monday to Friday up to 24/7/365.
You will also receive a FREE IT health check as part of your service. This will evaluate the internal workings of your current IT system, ensuring there are no immediate security breaches or significant issues.
Support for IT Managers who either manage all lines of support internally or need a fully outsourced support service. IT Manager Support can be supplied bespoke to fit gaps in any IT provision such as holiday and illness cover. Coverage can be supplied to cover 1st, 2nd, or 3rd line gaps in existing IT teams.
Our article on common computer faults is a great tool to offer your employees as an IT manager. We discuss some of the most basic, frequent errors that employees face daily and provide easy-to-follow, simple solutions.
Part-time or full-time on-site engineers to help with day-to-day support. On-Site IT Support can complement an existing support team or fully outsource the support provision.
Complete 24/7 monitoring of servers, security and networking infrastructure. Pro-active response to issues before they cause downtime for users. Complete monitoring and reporting are available.
We’ve created a short guide to IT support to help you understand the kind of support and reinforcement you will receive.
Our IT Support Services are split into four core types that will fit into any business’s needs. Full IT Support, IT Manager Support, On-Site Support and Proactive Support. Each service is tailored to either enable us to be entirely responsible for your organisation’s IT or complement an existing IT Team or IT Manager.
Our helpdesk team comprises 1st, 2nd and 3rd line engineers, and we also have a team of on-site engineers for on-site service and maintenance. Our standard hours of cover are 8 am to 6 pm Monday to Friday, but we can also offer full 24/7 support or 24/7 monitoring and response.
Aside from our helpdesk service, we also offer regular account reviews, road mapping and systems planning in line with our BSI ISO 9001:2015 procedures. All of our partnerships are led by one of our Technical Account Managers to ensure that you have the right expertise on hand for those queries that may not need input from our helpdesk team.
Not sure if you should outsource your IT Support Services? We’ve got 5 great reasons why investing in our IT support service will benefit your business.
About Us
I just wanted to reiterate my thanks to you and all the other techs for your/their help this weekend.
Many thanks your for assistance upgrading our system which went very
This is just to say to you all, thank you for your Excellent service
IT support, is a range of services and assistance provided to organisations to address their technology-related issues. This includes troubleshooting hardware and software problems, dealing with network-related issues, and ensuring the overall functionality and security of an organisation’s IT infrastructure to minimise downtime and enhance organisational efficiency.
Yes, we offer varied levels of 24/7 IT support coverage in addition to our normal 8 am – 6 pm support hours. For more information please visit our ‘Contact Us page.
In addition to Essex, we have many clients around the South East and London. We will also listen to clients further afield, please get in touch by visiting our Contact Us page.
We offer a vast array of support and solutions to our customers when it comes to their IT network. This includes IT Support, Cloud Solutions, Data Protection, Security, Communications and Infrastructure.
The cost of your IT support is based on the type and levels of support you choose and the number of users to be looked after. It’s worth noting that adding or removing users can increase or reduce your costs respectively.
You will always receive a call inside your contracted SLA. However, we aim to respond to all calls within 50% of the allocated SLA response time.
If you’re unsure of your contracted SLA contact your dedicated account manager.
All support calls are subject to your contracted SLA and will be responded to and fixed within the guaranteed times. If you require any changes that are additions to the network such as new users, email addresses etc, we ask that you provide us with details 48 hours in advance of the change.
We will arrange for an engineer to attend the site and investigate the issue further. Depending on the contract time and fault we may be able to provide loan equipment or direct replacement of parts.
Our company has been established since 1992 and we have a team of 50 people. Why not visit the ‘Meet The Team‘ section of our website to view our leadership team.