Outsourced IT Support UK
Your IT, handled. Your business, uninterrupted.
Managing technology shouldn’t be a full-time distraction for your business. Arc provides fully managed outsourced IT support to organisations across the UK, giving you access to a dedicated team of certified engineers, round-the-clock monitoring, and the kind of proactive, strategic support that keeps your systems running and your team focused on what actually matters.
Why outsource your IT support?
When you outsource your IT support to Arc, you get access to an entire team of specialists across every one of those disciplines, available whenever you need them, for a fixed and predictable monthly cost.
Here is what businesses typically gain when they make the switch:
Reduced downtime. Proactive monitoring means issues are identified and resolved before your team even notices them. Our support team responds to critical issues in as little as 30 minutes, 24 hours a day, 7 days a week, including weekends and national holidays.
Predictable costs. No surprise bills, no emergency call-out fees, no recruitment costs when an IT person leaves. One monthly fee covers everything, giving your finance team clarity and your leadership team confidence.
Access to genuine expertise. Arc’s engineers hold certifications across Microsoft Azure, Microsoft 365, cybersecurity, networking, and infrastructure. You benefit from the depth of a specialist team rather than relying on the generalist knowledge of one or two in-house hires.
Stronger security. As a Cyber Essentials Plus certified provider, ISO 27001 certified organisation, and Microsoft Solutions Partner, we bring enterprise-grade security practices to businesses of every size, including managed detection and response, email security, firewall management, and vulnerability scanning.
Scalability. Whether you are onboarding 10 new starters or acquiring another business, your outsourced IT support scales with you instantly, with no recruitment lead times or training overhead.
What does Arc’s outsourced IT support include?
Our outsourced IT support service is fully managed and built around your specific needs, not a one-size-fits-all package.
Your team has direct access to our UK-based helpdesk around the clock. Whether it is a password reset at 8am or a network issue at 11pm, our engineers are available and responsive, with response times as fast as 30 minutes for critical issues.
Outsourced IT support from Arc includes layered cybersecurity protection as standard, covering managed firewalls, endpoint detection and response, email security, mobile device management, and patch management. We are also a Cyber Essentials certified provider and can support your organisation through its own certification.
Cloud and Microsoft 365 Management.
As a Microsoft Solutions Partner for both Infrastructure (Azure) and Modern Work (Microsoft 365), we manage your entire Microsoft environment, from licence administration and Teams deployments to SharePoint governance and Azure infrastructure.
Data Backup and Disaster Recovery.
We design, implement, and manage backup strategies and disaster recovery plans tailored to your business, ensuring your data is protected, tested, and recoverable when it matters.
From servers and storage to networking and structured cabling, we manage the physical and virtual infrastructure that underpins your business, including hosting in our own UK-based data centre with dual London connectivity.
Our numbers always add up
Numbers, as they say, never lie. Here are some that all add up to why you should be using Arc when it comes to managed IT support.
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Number of issues
Our total number of helpdesk tickets logged across 2024
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SLA
First response met across 2024
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Years of experience
Delivering cutting-edge IT solutions backed by a decade of expertise and industry knowledge
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