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Five reasons to outsource your IT Support

Five reasons to outsource your IT Support

Since the global pandemic, an increasing number of the population are working remotely from home. This heavy reliance on smooth, dependable IT infrastructure has significantly increased the pressure on businesses to provide a high quality IT support team with rapid response times.

The large number of employees opting for remote working poses a higher risk of cyber attacks as not all internet connections are as secure as those controlled by corporate businesses. Therefore, when an issue presents itself, it is vital that an expert remote IT support team is on call to help.

This is particularly true if you are running your business solely online to a digital market. This article will highlight the key benefits of outsourcing your IT support to help maximise your productivity.

 

Reduce Costs

Once an external agency provides your IT support, you no longer need to worry about the increased costs associated with employing more IT support staff as your business grows. Instead, you will simply need to account for a monthly fee within your budget for professional services from an IT support company.

An in-house IT manager will cost roughly £30-40K, whereas you may pay as little as £800 depending on the level of services required.

Depending on the size of your business, a wide range of specific support packages may be available for a discounted price.

 

Consistency

Statistics show that almost 90% of people prefer to speak to a live person rather than an online chat or a bot simply answering frequently asked questions. If you only have one dedicated IT customer service assistant, it will be impossible for them to answer every incoming call.

Outsourcing your IT support system will significantly improve your business continuity. A consistent flow of support will be on hand to ensure customers and employees alike can access every available digital IT service.

 

Prevention Services

Prevention is always better than cure. Unfortunately, more often than not, in-house IT teams are reactive rather than proactive as they do not possess the resources to monitor your online network 24/7, actively seeking out potential threats.

By using a well-established, award-winning IT support company, they will be able to install particular software such as Anti-Virus protection, server monitoring and more to help prevent security breaches. In time, this software will identify and fix issues before they become part of a bigger problem, ultimately saving precious hours from your workday.

 

Higher Productivity

The knowledge provided by a highly experienced external IT support team is priceless. Not only will they help increase the security of your online resources, but they will also constantly provide interesting insights as to how you can upgrade your current IT infrastructure. Part of their role is to stay up to date with the latest products and stay on the lookout for cutting edge technologies that could increase the speed and productivity of your business.

This may include providing cloud solutions. The cloud system operates by allowing users to access all features and files used by your workplace from any device in locations around the world. This removes the requirement for large amounts of storage on individual devices and offers a secure method for employees to access every possible document needed at all times.

Additionally, cloud computing can offer a multitude of opportunities for employees to collaborate. For example, DropBox allows users to share photos and videos whilst maintaining a high-quality standard in real-time. This is highly beneficial for graphic design and editing companies, as sharing large size photo files can sometimes be rather time consuming.

 

Wider Experience Access

An outsourced IT company will have experience with a wide variety of businesses spanning various industries. They help multiple clients solve a range of problems. This means that they may be able to offer your business a viewpoint that your industry does not typically work from. This innovative approach will give you access to experiences beyond your capabilities as your outsourced IT team will bring new ideas and solutions at every turn. There are far more benefits than we have listed here today. Check out our full list of IT support services to find out how we can help your business today.

If you’d like to discuss these further, please do not hesitate to contact us at Arc Systems on 01268 288100.